time-off Clear Tag Filter

can SLA's be "paused" via personal days or time off?

Wondering if there's a way to "pause" an SLA for tickets by a tech setting days off or time off. For example, if they go on vacation. Can their ticket SLAs "pause" for the days they specify, then resume counting after that tim...
1 Answer
Becky Klein Last activity on 10/26/2020 2:21:13 PM by Mark Sayers

Time Off Calendar - Projects

If a user enters time off on their Time & Expenses report, can it show in the Projects on which they are a resource? When I look at the calendar on a project, the time off doesn't show up, even though it does show on the main calendar...
1 Answer
Amy (Dube) Hodgdon Last activity on 6/30/2020 4:26:44 PM by Mark Sayers

Absence Report/ Time Off

We currently use a web form that we can request time off and it send an email daily to all IT staff showing who will be out today as well as future time off requests.
The reason we would like to get away from the web form is that if someone d...
1 Answer
Denise Nelson Last activity on 4/5/2019 11:37:54 AM by Mark Sayers

Project Time Approval

As part of our testing for Project Resource Management we added time off and time against proejcts in the Sandbox. From the approvers view we noticed that the approver has to approve time off as well as time logged against a project. I...
1 Answer
Catherine DeVito Last activity on 12/19/2018 10:40:46 AM by Mark Sayers

Time- Off Calendar

Our PMO is looking at using the TD calendar as the leave calenadr for our department. I am trying to determine the permissions for the time-off calendar. Is there a way to set the permissinos so that staff within a certain IT department can see t...
2 Answers
Catherine DeVito Last activity on 4/25/2022 1:40:00 PM by Ryan Williams-Cudo

Can I enter "out of office" time for my project team resources?

As the PM for a variety of Projects, which I am tracking in TD, can I

enter Out of Office time for my team members, or do they have to do this


I already have time accounts added to my projects.
1 Answer
Matteo Becchi Last activity on 9/4/2014 11:09:23 AM by Adam Torres