Questions

serivce-request-ticket-read-only Clear Tag Filter

Can we force tickets to become read-only after x amount of days upon ticket closure?

We are running into issues where a ticket requester is locating a previous closure email notification, replying with additional information and/or updating the ticket with another request similar to that specific request.
This is an issue be...
2 Answers
Ericka Westphal Last activity on 8/27/2018 10:01:29 AM by Mark Sayers