Questions
Categories View All Categories
General Questionsconditions Clear Tag Filter
Workflow Activation
Hello,
I am wondering how workflows are activated and assigned if you have conditions set. Are the workflows constantly looking for tickets as soon as they come in if they meet conditions to then assign a workflow, or is there a certain time ...
I am wondering how workflows are activated and assigned if you have conditions set. Are the workflows constantly looking for tickets as soon as they come in if they meet conditions to then assign a workflow, or is there a certain time ...
2 Answers
Miranda Bielecki
Last activity on 10/1/2024 11:43:19 AM by Miranda Bielecki
iPaaS Form Conditions Flow Secret
I have a form that is calling multiple flows, one for the initiation of values and several others depending on the states of fields within the form. For some reason the Conditions Flow Secret keeps resetting itself back to it's original secret, ...
1 Answer
Jim Lucas
Last activity on 3/19/2024 1:41:44 PM by Mark Sayers
Workflow Conditions
Hello,
I am trying to create a workflow that would auto-close tickets for my team after 3 weeks if no updates have been made and the ticket is in certain statuses. I want it to start a 2-week timer once the ticket is assigned to our group, an...
I am trying to create a workflow that would auto-close tickets for my team after 3 weeks if no updates have been made and the ticket is in certain statuses. I want it to start a 2-week timer once the ticket is assigned to our group, an...
1 Answer
Miranda Bielecki
Last activity on 6/8/2023 1:09:53 PM by Mark Sayers