Questions

condition-step Clear Tag Filter

First Letter of Last Name

Is it possible to check if the requestor of a ticket's first letter of their last name is in a specific range? I am attempting to create a workflow that does X when their last name is within, for example's sake, A-C.
I have attempted to use t...
1 Answer
Dallin Cawley Last activity on 8/10/2020 3:24:11 PM by Mark Sayers

Ticket Workflow Questions - Conditional Steps, Notification Steps, Automation Rules

Our organization is in the process of migrating to TeamDynamix and I would like to leverage the Ticketing App’s Forms and Workflows to replace a custom SharePoint List/Workflow process I’ve developed. Let me set the stage.

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2 Answers
Andy Spaccio Last activity on 11/16/2023 6:16:48 PM by Michael Press

Any method to filter the feed

Hello,
Is there any way to filter the feed on a ticket so that it will remove System messages?
On tickets with large workflows the flood of condition step messages makes it difficult to find the communications from individuals. I'm not s...
3 Answers
Robert Howe Last activity on 3/15/2024 5:34:13 PM by Sam Cribb

conditional workflow step Issue

We are experiencing an issue with conditional workflow steps flowing into a collector. It appears that the collector step is waiting for a “Review Other Access” task step to be completed even though the condition was not met and went ...
1 Answer
Mark Sayers Last activity on 7/2/2018 4:54:47 PM by Mark Sayers