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Is there a way to bulk-assign/re-assign workflows?
I wanted to know if there is a method for bulk assigning a workflow to a group of tickets.
The key business case for this is the ability to retroactively apply a newly developed work flow to older tickets. This might be for the purpose of re-...
The key business case for this is the ability to retroactively apply a newly developed work flow to older tickets. This might be for the purpose of re-...
1 Answer
Samuel Jones
Last activity on 11/15/2022 9:03:31 AM by Mark Sayers
What Security Role allows for the "Move to Application" option under the Actions Menu?
Is it only Admins that can move a ticket from one application to another?
Does the user have to have a specific role in each App to have this ability?
Does the user have to have a specific role in each App to have this ability?
1 Answer
Sarah Glatz
Last activity on 9/8/2022 2:49:27 PM by Mark Sayers