Questions

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Report for Workflow Approvals

Is there a way to get a report that will show all workflow approvals and who was the user that approved it?
I'm trying to get a count on who is the majority approver for our workflows, but I'm only seeing the ability to get a report on Workfl...
1 Answer
Nathan Ignatz Last activity on 8/15/2023 2:22:40 PM by Brittany Renn

Approvers approving their own request

I have a workflow that references department custom attributes for approvers. For each department, there are custom attributes 'Approver 1' and 'Approver 2' that are both people. I use these custom attributes in the Workflow Approval Step for a p...
1 Answer
Mariah Rible Last activity on 1/23/2023 1:08:56 PM by Mariah Rible

Using groups for notification in ticket workflow

I created a new ticket application "program requests" Only two staff members are technicians in this application. All other staff are clients and place their requests through the client portal.
Once the request is placed, it must ge...
1 Answer
Terri Edney Last activity on 5/17/2021 9:58:55 AM by Mark Sayers

Ordering/configuring multiple approval steps in a approval workflow

Is there any way where the workflow can send mutliple approval steps to different approvers at one single time and not one after the other?
Example:
How we currently have a typical workflow approval set up: Approver 1 -> Approver 2 -&...
2 Answers
Gabriela Barragan Last activity on 10/21/2021 2:32:02 PM by Michael Press

Approval to Closure Time

Due to how tickets are assigned to groups (location based through automation rules) we can't use init assign to resolve to capture data on services that have approvals. Also since multiple groups may be involved in the workflow we can't use last ...
1 Answer
David Robertson Last activity on 4/13/2020 2:08:26 PM by Mark Sayers

licensing needed for workflow approval using groups

In several workflows we use for approvals as part of our change management processes, we have the approvals go to use groups (instead of specific people or roles). I want to make sure that I get their licenses correct, because I think they need a...
1 Answer
Becky Klein Last activity on 4/8/2020 10:30:33 AM by Mark Sayers

Auto Resend Notification

Is there a way in a work flow to auto resend a notification if an approval has had no action taken for a specific amount of time?
1 Answer
Harrison Dragoo Last activity on 2/12/2020 4:56:06 PM by Mark Sayers

Using custom field for approval step in workflow

I'm trying to find a work around for an issue we have. In some cases, the requestor reports to a manager, but the office manager is the one who would approve purchased. Is there a way to use something other than the Reports To field, such as a cu...
1 Answer
David Robertson Last activity on 10/2/2019 4:38:04 PM by Mark Sayers

Knowledgebase article approvals

Hi there,
Is there a way to designate different individuals as reviewers for Knowledgebase articles by category? I understand that 'review articles' is an option for a security role but it appears that this option is for all KB articles.
...
1 Answer
Joe Allen Last activity on 3/7/2018 2:19:38 PM by Mark Sayers