Questions

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Workspace Rule based on Workflow Step

Is it possible to only add a ticket to a workspace after a certain step is done in the workflow that is associated with that ticket? For example, once the approvals are completed within the ticket I would like the ticket to be added to the worksp...
1 Answer
Nick Christiansen Last activity on 2/13/2024 9:57:22 AM by Brittany Renn

Workspaces

Is it possible to have the feed in a workspace give a combined feed of all the items in the workspace? Also, an extension of this is the calendar, can it show calendar items of projects, tickets, and tasks that have been added to the workspace?
1 Answer
Tanya Anderson Last activity on 2/22/2023 3:58:50 PM by Mark Sayers

Projects vs. Workspaces

Now that they are completely separate, what are some guidelines as to which should be used when? or the differences between them.
1 Answer
Tanya Anderson Last activity on 2/7/2023 12:31:32 PM by Mark Sayers

Deleting a Workspace Rule

Can a workspace rule be deleted from the workspace view? I don't see this option in the workspace settings view or while editing a rule.
1 Answer
Jordan Leaman Last activity on 9/22/2022 11:22:27 AM by Mark Sayers

Using Workspace for Non Projects Tasks and activities

Dear Support team,
I have a question regarding how to properly use workspaces for tasks and activities which are not under any of the current projects. We have operational tasks on which we need staff to log their times and we also need to b...
1 Answer
Georges Kaddoum Last activity on 11/27/2019 10:56:00 AM by Mark Sayers

Workspace for Clients and TDNext Users

Is it possible to have a workspace where client and TDNext users can submit issues? Right now it looks like only TDNext users can create items in workspaces, in my environment.
1 Answer
Thomas Stockwell Last activity on 5/3/2019 2:32:40 PM by Serkan Ozsoy

Workspace reporting for rolling up ticket time

I am trying move from tracking support time from a Project to a Workspace with associated Tickets but I am not getting the results I am expecting to see. Check out the images attached.
The standard actual hours report correctly displays the...
1 Answer
Brian Miller Last activity on 8/15/2016 2:19:13 PM by Phil Curl

Is There a Way To Copy a Workspace Including Issues?

We have a department who use workspaces quite heavily, and they have the same issues for each workspace. Is there a way to copy a workspace and include the issues with the workspace?
Thanks,
Jeanine Heming
Kennesaw State University
1 Answer
Jeanine Heming Last activity on 12/8/2015 9:47:03 AM by Mark Sayers

Ticket visibility in Workspaces

We are looking to create workspace for our AV group so that they have an ara where they can collaborate on documents, ideas, issue etc. We know you can associate ticket types to work spaces. I associated all AV ticket types to workspace. The...
3 Answers
James Cunningham Last activity on 11/13/2015 4:09:50 PM by Matt Sayers

Question about Comments in Workspaces

Is there a way to delete a comment from a workspace? We are looking to integrate workspaces into an advisory group format for some of our users. We'd like a space where they can collaborate, suggest ideas, and comment back and forth, however we n...
1 Answer
Adam Reider Last activity on 10/6/2015 2:27:03 PM by Mark Sayers

Workspace Time Removal

As an administrator, how do I delete workspace time for a user? I submitted as a test and would like to remove, but do not see how to accomplish?
2 Answers
Monica Crawford Last activity on 10/6/2015 1:16:07 PM by Monica Crawford

Workspace Feed Notifications

Whenever I post a comment in a workspace's feed, the notification e-mail does not have the same branding as our other notification e-mails. I have searched everywhere trying to find the notification template that would impact the workspace, but ...
2 Answers
Bill MacKenzie Last activity on 8/20/2015 9:22:21 AM by Jamey Stock