tdclient Clear Tag Filter

Roles and/or Permissions there role that can be assigned to users like "agent" or "technician" that can access TDNext and a role for everyone else to access TDClient? If not, is it just granting the user access to either TDNext, TDClient, or TDAdmin? For eithe...
1 Answer
Michael Rodriguez Last activity on 8/8/2023 9:03:57 AM by Mark Sayers

Search for tags in TDClient

It appears that the TDClient search box "search the client portal" doesn't search through tags, is that correct?
I added a tag to a TD service, but searching for the tagged term doesn't turn up any results.
Where can I find in...
2 Answers
Peter Mosinskis Last activity on 5/15/2019 1:00:30 PM by Peter Mosinskis

KCS: search history available? (No, not that one.)

There is search history available (TDClient > Knowledge Base > Search History) which gives search history only when searching from TDClient > Knowledge Base > Search. At our shop, as part of our KCS process, we have people search for ...
1 Answer
Greg Van De Mark Last activity on 11/5/2018 9:17:18 AM by Mark Sayers

TD Client version...


We recently noticed that when users authenticate into the client version of TeamDynamix, it shows that it's only on version 8.6.1. The rest of our TeamDynamix environments (TDAdmin, TDMobile, and TDNext) are on version 9.0. N...
1 Answer
Chad Martin Last activity on 9/23/2015 10:37:12 AM by Phil Curl

Public Desktop Changes

We noticed this morning that our public desktops now appear within the Client portal. We were doing some testing with the Knowledge Base and Service Catalog and had things that were not ready for public use. We caught it early enough (we think) t...
3 Answers
Karenna Wait Last activity on 11/17/2014 2:09:25 PM by Drake Sigler