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Ticket - video attachment size limit

Hi All,
Could someone let me know what is the limit for a video file attached to a ticket? I saw a few discussions stating 20MB and 50MB. Thank you
1 Answer
Michael Rodriguez Last activity on 2/29/2024 11:30:30 AM by Brittany Renn

Audit Log for Viewing Attachments on Tickets

Hello,
As our organization uses TDX with ePHI bound by HIPAA, we have several protected attributes that we use. But attachments don't seem to have any protection functionality. Is there a way to audit in TDX who viewed or downloaded an attach...
1 Answer
Anthony Nave Last activity on 3/23/2022 9:36:21 AM by Mark Sayers

How to restore files deleted from briefcase?

I attempted to delete a file from briefcase (project #omitted) and it deleted the entire folder.

I did some research and found following:

* I see the these files are now marked as deleted in the database (I am an installed/on-premise cl...
1 Answer
Jay Amin Last activity on 5/12/2016 3:06:17 PM by Mark Sayers

File Upload Size Limit

Hello-

What is the file size limit to import into a briefcase in TD? Our marketing department is looking to store their marketing artwork with the corresponding tickets, and would like to know the limits.

Thank you!
1 Answer
Lisa Carpenter Last activity on 3/30/2015 4:13:15 PM by Lisa Carpenter