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String Manipulation
Are there any string manipulation operations that can be done in the body of a web service? Like, if I wanted to get the First Initial of the Last Name of the requestor, could I get that from something like...
{{Requestor LastName}}[0] ...
{{Requestor LastName}}[0] ...
1 Answer
Dallin Cawley
Last activity on 8/14/2020 5:04:00 PM by Mark Sayers
Referencing custom attributes in web services api post
This might be more of a json question -
To create a new ticket via web services workflow & specify a value for a certain custom attribute, how does one reference the attribute in the post? The posts work fine, except that the custom attr...
To create a new ticket via web services workflow & specify a value for a certain custom attribute, how does one reference the attribute in the post? The posts work fine, except that the custom attr...
2 Answers
David Durling
Last activity on 2/18/2019 2:12:40 PM by David Durling
Checkbox List value(s) not displaying on ticket comment created through web service method
I have a web service method that creates a comment on a ticket that includes the values from a checkbox list custom attribute.
When I see the comment on the ticket, however, nothing is displayed where the value(s) of the checkbox list should ...
When I see the comment on the ticket, however, nothing is displayed where the value(s) of the checkbox list should ...
6 Answers
Question about direct access to database for SaaS customers
Is there a way for SaaS customers to interact with a direct login to the database for their applications on TeamDynamix?
An older post indicated this might come in the future ( https://solutions.teamdynamix.com/TDClient/Forums/Questions/Detai...
An older post indicated this might come in the future ( https://solutions.teamdynamix.com/TDClient/Forums/Questions/Detai...
2 Answers
David Durling
Last activity on 2/28/2018 4:26:03 PM by David Durling
Ticket Workflows vs. Ticket Task Templates
I am trying to determine what workflows will gain me over ticket task templates. Based on what I know now, I can use either method:
1) I can associate a workflow to a service.
2) When a ticket is created, people who are responsible for the ...
1) I can associate a workflow to a service.
2) When a ticket is created, people who are responsible for the ...
1 Answer
Greg Van De Mark
Last activity on 12/13/2017 1:55:55 PM by Olivia MacKenzie
What are the different methods for populating TeamDynamix's Knowledge Base?
I am interested in learning the different methods available to populate knowledge base articles in TeamDynamix.
2 Answers
Jason Ehmann
Last activity on 9/17/2014 2:54:47 PM by Jason Ehmann