Questions

Are there any string manipulation operations that can be done in the body of a web service? Like, if I wanted to get the First Initial of the Last Name of the requestor, could I get that from something like...

{{Requestor LastName}}[0] ...

This might be more of a json question -
To create a new ticket via web services workflow & specify a value for a certain custom attribute, how does one reference the attribute in the post? The posts work fine, except that the custom attr...

I have a web service method that creates a comment on a ticket that includes the values from a checkbox list custom attribute.
When I see the comment on the ticket, however, nothing is displayed where the value(s) of the checkbox list should ...

Is there a way for SaaS customers to interact with a direct login to the database for their applications on TeamDynamix?
An older post indicated this might come in the future ( https://solutions.teamdynamix.com/TDClient/Forums/Questions/Detai...

I am trying to determine what workflows will gain me over ticket task templates. Based on what I know now, I can use either method:
1) I can associate a workflow to a service.
2) When a ticket is created, people who are responsible for the ...

I am interested in learning the different methods available to populate knowledge base articles in TeamDynamix.