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String Manipulation

Are there any string manipulation operations that can be done in the body of a web service? Like, if I wanted to get the First Initial of the Last Name of the requestor, could I get that from something like...

{{Requestor LastName}}[0] ...
1 Answer
Dallin Cawley Last activity on 8/14/2020 5:04:00 PM by Mark Sayers

Referencing custom attributes in web services api post

This might be more of a json question -
To create a new ticket via web services workflow & specify a value for a certain custom attribute, how does one reference the attribute in the post? The posts work fine, except that the custom attr...
2 Answers
David Durling Last activity on 2/18/2019 2:12:40 PM by David Durling

Checkbox List value(s) not displaying on ticket comment created through web service method

I have a web service method that creates a comment on a ticket that includes the values from a checkbox list custom attribute.
When I see the comment on the ticket, however, nothing is displayed where the value(s) of the checkbox list should ...
6 Answers
Nik Craik Last activity on 5/11/2018 8:42:08 AM by Nik Craik

Question about direct access to database for SaaS customers

Is there a way for SaaS customers to interact with a direct login to the database for their applications on TeamDynamix?
An older post indicated this might come in the future (
2 Answers
David Durling Last activity on 2/28/2018 4:26:03 PM by David Durling

Ticket Workflows vs. Ticket Task Templates

I am trying to determine what workflows will gain me over ticket task templates. Based on what I know now, I can use either method:
1) I can associate a workflow to a service.
2) When a ticket is created, people who are responsible for the ...
1 Answer
Greg Van De Mark Last activity on 12/13/2017 1:55:55 PM by Olivia MacKenzie

What are the different methods for populating TeamDynamix's Knowledge Base?

I am interested in learning the different methods available to populate knowledge base articles in TeamDynamix.
2 Answers
Jason Ehmann Last activity on 9/17/2014 2:54:47 PM by Jason Ehmann