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Access to tickets, Requests, Asset, Questions for Users.

I need to find out what access I need to give my technicians so they can see the Access to tickets, Requests, Asset, Questions for Users.
When I click on a users name in an open ticket I can see the options in the attached picture. However,...
1 Answer
Matthew Thompson Last activity on 7/23/2024 10:56:36 AM by Mark Sayers

Providing Access to Create New Projects

Good afternoon:
I have a quick question regarding Projects/Workspaces.
I have access to the application, but the option to create a new project is not present. Is there a particular license that needs to be assigned or particular access t...
1 Answer
Anderson Hanchett Last activity on 5/18/2022 8:58:57 AM by Mark Sayers

Details of Knowledge base permissions

I am unable to locate the list of KB permissions and what each means in detail. IE. always edit articles, etc. are very generic and do not provide any specific details as to what that actually means. Where is this detailed article
1. I am...
1 Answer
Amy Hamman Last activity on 2/24/2022 9:26:05 AM by Mark Sayers