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Assets/CIs Search Behavior
I had previously set up a form to filter only one type of configuration item. The custom form renamed the Asset/CI field to What System?
The configuration item is Application. The filter is set to allow Applications only.
Now, the search...
The configuration item is Application. The filter is set to allow Applications only.
Now, the search...
1 Answer
Steve Cade
Last activity on 6/12/2024 10:53:53 AM by Mark Sayers
Edit Standard Field Setting
Hello,
We recently went in and created ~120 forms using a template form. I only just realized that a couple of the fields in the template form had custom help text assigned to them. These fields are standard fields in TDX such as Acct/Dept an...
We recently went in and created ~120 forms using a template form. I only just realized that a couple of the fields in the template form had custom help text assigned to them. These fields are standard fields in TDX such as Acct/Dept an...
1 Answer
Riley Fay
Last activity on 4/3/2024 10:57:54 AM by Brittany Renn
Copying Forms Question
Hello,
I am trying to copy a specific form in TDAdmin and only certain forms are showing up in the list that I can copy from. Is there a setting that I'm missing? I've attached an image with the highlighted form in the background being the on...
I am trying to copy a specific form in TDAdmin and only certain forms are showing up in the list that I can copy from. Is there a setting that I'm missing? I've attached an image with the highlighted form in the background being the on...
1 Answer
Forms vs. Templates
Hello,
We are looking at a way to make manual ticket creation a bit more streamlined. We're trying to decide whether it's better to use the template feature or the forms feature. Currently, we have about 200 ticket types that we use. Some of ...
We are looking at a way to make manual ticket creation a bit more streamlined. We're trying to decide whether it's better to use the template feature or the forms feature. Currently, we have about 200 ticket types that we use. Some of ...
1 Answer
Riley Fay
Last activity on 3/5/2024 1:53:50 PM by Mark Sayers
Cannot delete forms
Hi!
We inherited the TDX instance that we have now. We have managed to delete all the tickets and services created by the previous department. However, there are some forms that I cannot figure out how to delete. See below. I cannot seem to f...
We inherited the TDX instance that we have now. We have managed to delete all the tickets and services created by the previous department. However, there are some forms that I cannot figure out how to delete. See below. I cannot seem to f...
1 Answer
Michael Rodriguez
Last activity on 11/21/2023 9:49:07 AM by Mark Sayers
Department read-only default value
Hello!
Wondering if anyone know how to add a default value to department and if it can be made ready-only in forms. I am thinking of making a college name static value for departments on all forms.
Wondering if anyone know how to add a default value to department and if it can be made ready-only in forms. I am thinking of making a college name static value for departments on all forms.
1 Answer
Michael Rodriguez
Last activity on 10/12/2023 1:08:16 PM by Brittany Renn
Multiple department fields on a form?
Hi there. Is it possible to have multiple department attribute fields on a form? I tried adding a new field but there was no department field type available. There is only the one generic department field that is on every form. I have a customer ...
1 Answer
John Allen
Last activity on 9/7/2023 4:37:05 PM by Mark Sayers
Using Custom Forms on Client Portal
Hello,
We are in the process of building out our Service Catalog and are creating custom forms in TDAdmin to assist under TDAdmin > Applications > Tickets > Forms. However, when working in the Service Catalog, I don't see all of the ...
We are in the process of building out our Service Catalog and are creating custom forms in TDAdmin to assist under TDAdmin > Applications > Tickets > Forms. However, when working in the Service Catalog, I don't see all of the ...
1 Answer
Riley Fay
Last activity on 8/14/2023 9:06:05 AM by Mark Sayers
Select Multiple CI's
Greetings,
We have a few forms that will require selecting multiple CI's (I.E. Submitting Audit Findings that affect multiple VM's) and can't seem to find a way to associate a Ticket with Multiple CI's. I don't see a way to make this a 1 to...
We have a few forms that will require selecting multiple CI's (I.E. Submitting Audit Findings that affect multiple VM's) and can't seem to find a way to associate a Ticket with Multiple CI's. I don't see a way to make this a 1 to...
3 Answers
Rik Miller
Last activity on 9/8/2023 7:26:04 PM by Rik Miller
Images on ticket forms
Is there a way for me to add images to a ticket form?
2 Answers
Mariah Rible
Last activity on 12/4/2023 2:16:55 PM by Sarah Glatz
Attributes not used on a Form
Hi,
Is there a way to see which attributes are currently not in use on any forms other than clicking on Form Usage for each Attribute in Admin?
Thanks,
Erin
Is there a way to see which attributes are currently not in use on any forms other than clicking on Form Usage for each Attribute in Admin?
Thanks,
Erin
1 Answer
Erin Tramble
Last activity on 10/25/2022 12:57:37 PM by Mark Sayers