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Permission denied when trying to view new application
Hi there. I'm working in the sandbox on a new application that will be used for change management. I created the application, created a security role for it and assigned that to my user id, and set myself as an application admin for the new appli...
1 Answer
Kay Masters
Last activity on 2/16/2024 9:26:48 AM by Brittany Renn
What Security Role allows for the "Move to Application" option under the Actions Menu?
Is it only Admins that can move a ticket from one application to another?
Does the user have to have a specific role in each App to have this ability?
Does the user have to have a specific role in each App to have this ability?
1 Answer
Sarah Glatz
Last activity on 9/8/2022 2:49:27 PM by Mark Sayers
Restrict technician ability to Create/Set Parent
Hello,
We have a role for restricted technician that only allows them to update tickets that they are assigned. However, they still have the ability on any ticket to create and set parents (Problem, Change) that they can then cascade updates ...
We have a role for restricted technician that only allows them to update tickets that they are assigned. However, they still have the ability on any ticket to create and set parents (Problem, Change) that they can then cascade updates ...
1 Answer
Anthony Nave
Last activity on 3/2/2022 1:08:59 PM by Mark Sayers