Questions

We're aiming to establish visibility on services and knowledge articles using User Group Management through Group Utility. How do organizations typically determine which groups to use for service or knowledge base visibility? We currently manage ...

What filter can I use to show a task's group responsibility when the task is assigned to a person? For example, a task is created for the Business Services group. Then, a member of the Business Services group takes the task. The task resp changes...

Can someone explain the difference please? I currently am using Prim Resp Group for all the reports.

Hi all!
Can someone explain if there is a difference between primary vs regular group membership in regards to notifications?

Hi!
Is there a way during user import from Import Jobs to create a user, but also add them to an existing group? if so, what field heading is needed?

We were considering no longer using a group that has essentially become irrelevant to our processes. I was contemplating deletion of the group, archival of the group (remove members primary status and disconnect the associated application), possi...

I am going through and removing some old groups. I encountered one that I cannot delete. I get the message "This group is responsible for a workflow step and cannot be deleted until the association has been removed."
I have gone through all...