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Receiving empty data from WebAPI when searching existing users

I am currently building a python script that integrates with the TDX WebAPI, but I've run into an issue regarding the /TDWebAPI/api/people/lookup (Lookup) and /TDWebAPI/api/people/search (Search) endpoints. When I use either of these endpoints I ...
1 Answer
Harrison Fleisher Last activity on 4/25/2023 9:17:42 AM by Harrison Fleisher

Searching Workflows for Approvers

I have a request to identify how many service requests we have in our system (and which ones) involve a certain approver. Is there an easy way to search the workflows to see which ones contain this user as an approver?
Thank yo...
1 Answer
Ted Stahl Last activity on 8/18/2022 12:09:30 PM by Mark Sayers

v11.5 TDNext search: multiple client portals

I do a search in TDNext and expect to see knowledge articles returned from two different client portal apps. I get results from only one - the default client portal app. Is this intended behavior?
1 Answer
Greg Van De Mark Last activity on 8/18/2022 8:54:17 AM by Mark Sayers

Archived KB Search Results

Has anyone had any luck getting archived KBs to show up at the bottom of search results? I've tried making updates based on what is weighted but no luck.
1 Answer
Morgan Cranston Last activity on 1/13/2022 4:37:14 PM by Mark Sayers

Global searches

How do I save a search within a ticketing application as 'Global'. When I save a search, it doesn't give me the option to make it Global.
1 Answer
Joe Allen Last activity on 11/1/2019 10:21:54 AM by William Cochran

Ticket Search API - Is it possible to retrieve task info from a ticket api call?

I notice when I search for tickest using the API I see one of the properties returned is "Tasks", but it appears the array is null even if the ticket has sub-tasks.
Is there any way to retrieve any information about the sub-tasks or...
1 Answer
Craig Sorensen Last activity on 10/11/2019 9:16:36 AM by Mark Sayers

Ticket Search API - Search options do not filter results?

I'm attempting to use the ticket API to search for tickets that meet the following criteria:
POST -{{app}}/tickets/search
"TypeName": "IT Professional Services",
2 Answers
Craig Sorensen Last activity on 9/26/2019 11:51:32 AM by Mark Sayers

Search for tags in TDClient

It appears that the TDClient search box "search the client portal" doesn't search through tags, is that correct?
I added a tag to a TD service, but searching for the tagged term doesn't turn up any results.
Where can I find in...
2 Answers
Peter Mosinskis Last activity on 5/15/2019 1:00:30 PM by Peter Mosinskis

search for text within ticket feed

Is there any way to search for specific text within the ticket feeds, for some reason I am not finding anything that seems to work for this (for example, someone mentions an IP address, let's say within the feed, but it is not ...
2 Answers
seamus enright Last activity on 2/26/2019 12:19:20 PM by Lucas Friedrichsen

Team dynamix API ticket search returning extra values

I am performing a search to the ulr
with the json body of
"MaxResults": 0,
"SourceIDs": [0],
"TypeIDs": [24774,2373...
2 Answers
Hayden Fogle Last activity on 11/1/2018 1:58:16 PM by Mark Sayers

Has AND been added to the search capabilities?

I am going through several hundred AV action reports and creating a Parent for each user and infection type. I have multiple users (jarvin, lreaser, etc) that have reports of being infected with Mindspark and I need a way to limit the search so ...
4 Answers
Nelson Sheets Last activity on 8/3/2018 1:08:27 PM by Mark Sayers

Reporting filter: Status changed by

Since we cannot report on feed items, we have been searching on the "status changed by" field as a proxy for determining who has been touching tickets to better their quality. (One ticket can have many "status changed by" valu...
2 Answers
Greg Van De Mark Last activity on 3/8/2018 3:22:06 PM by Greg Van De Mark

client search: handling typos

I know there is a concerted effort at TDX to improve searching. One thing that TDX searches don't do now is to return results even if no exact matches occurred. Sites that have this feature allow for positive experiences for users even if the use...
1 Answer
Greg Van De Mark Last activity on 2/5/2018 1:42:49 PM by Mark Sayers

TDNext Ticket App Text Search - Searching a specific phrase

While using the Search functionality in TDNext'sTicketing app (TDNext > Ticketing > Tickets > The Green Funnel icon) is there any way to search for specific strings?
For example I want to search for tickets with only both the...
1 Answer
Erin Tramble Last activity on 11/16/2017 4:30:34 PM by Mark Sayers

What is search in the KB search in TDNext?

When creating tickets via TDNext there is a KB Search in the upper right corner of the form. I was under the impression, based on a Question response I found, that this would search all KBs.
"EDIT: As of version 9.0, there will now be...
1 Answer
Mendi Benigni Last activity on 7/13/2017 1:32:27 PM by Matt Sayers

Search functionality of Assets/CIs

My institution uses a five digit number as our hardware service tags (i.e.: 002378). When using the quick search bar in the Assets/CI application, entering a five digit number will always pull up the asset with that ID rather than the service tag...
1 Answer
Mark Sayers Last activity on 6/23/2017 3:23:59 PM by Mark Sayers

Filter by tags

Why can't I filter a Ticket list by tags? I realize that I can build a report that does this, but in the standard search, I don't seem to have tags as an option to search on.
4 Answers
David Tod Last activity on 9/1/2016 10:33:06 AM by Jamey Stock

Ticket count under "Types" does not match tickets that show up in Admin>Ticketing application>Tickets

Please see this video:

Under "Types" it says that there are 2 tickets for that type. Under Admin > Ticketing application > Tickets I can only find one ticket for that type, even after sele...
1 Answer
John Borwick Last activity on 7/13/2016 9:14:39 AM by Mark Sayers

Search project feeds

Is there a mechanism to search for text strings in project feeds? The main feed, task feeds, etc. (all project related feeds) This could be within a given project or across all.
1 Answer
Jeppie Sumpter Last activity on 6/30/2016 5:02:57 PM by Mark Sayers

CompletedDate in{appid}/tickets/search

When executing a ticket search, CompletedDate is not populated with the correct date (it's set to 0001-01-01T05:00:00Z), requiring a subsequent call to{ticketid}.
I'm calling with
curl -...
2 Answers
Micah Cooper Last activity on 2/4/2016 9:17:31 AM by Mark Sayers

Do we have access to analytics for site-level search?

Is there any way to get reports of what terms users have been searching for on the Client Portal Site-Level Search?
1 Answer
Jason Donnell Last activity on 10/21/2015 10:54:27 AM by Mark Sayers

Searching for Project ID

How do I search for a project using the Project ID? It doesn't appear to work if I can go to Admin, Click on Projects and then enter an ID in the search field.
1 Answer
Anette Petersen Last activity on 7/14/2015 2:57:12 PM by Jamey Stock