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External searching
Someone from our web development team wanted me to ask:
Can TeamDynamix (Knowledge Base) act as a search source in a federated search with SharePoint Online (SharePoint in Office365) or any other platform?
Can TeamDynamix (Knowledge Base) act as a search source in a federated search with SharePoint Online (SharePoint in Office365) or any other platform?
1 Answer
Kay Masters
Last activity on 3/14/2024 2:51:35 PM by Brittany Renn
Receiving empty data from WebAPI when searching existing users
I am currently building a python script that integrates with the TDX WebAPI, but I've run into an issue regarding the /TDWebAPI/api/people/lookup (Lookup) and /TDWebAPI/api/people/search (Search) endpoints. When I use either of these endpoints I ...
1 Answer
Harrison Fleisher
Last activity on 4/25/2023 9:17:42 AM by Harrison Fleisher
Searching Workflows for Approvers
Greetings!
I have a request to identify how many service requests we have in our system (and which ones) involve a certain approver. Is there an easy way to search the workflows to see which ones contain this user as an approver?
Thank yo...
I have a request to identify how many service requests we have in our system (and which ones) involve a certain approver. Is there an easy way to search the workflows to see which ones contain this user as an approver?
Thank yo...
1 Answer
Ted Stahl
Last activity on 8/18/2022 12:09:30 PM by Mark Sayers
v11.5 TDNext search: multiple client portals
I do a search in TDNext and expect to see knowledge articles returned from two different client portal apps. I get results from only one - the default client portal app. Is this intended behavior?
1 Answer
Greg Van De Mark
Last activity on 8/18/2022 8:54:17 AM by Mark Sayers
Archived KB Search Results
Has anyone had any luck getting archived KBs to show up at the bottom of search results? I've tried making updates based on what is weighted but no luck.
1 Answer
Morgan Cranston
Last activity on 1/13/2022 4:37:14 PM by Mark Sayers
Global searches
How do I save a search within a ticketing application as 'Global'. When I save a search, it doesn't give me the option to make it Global.
Thanks.
Thanks.
1 Answer
Joe Allen
Last activity on 11/1/2019 10:21:54 AM by William Cochran
Ticket Search API - Is it possible to retrieve task info from a ticket api call?
I notice when I search for tickest using the API I see one of the properties returned is "Tasks", but it appears the array is null even if the ticket has sub-tasks.
Is there any way to retrieve any information about the sub-tasks or...
Is there any way to retrieve any information about the sub-tasks or...
1 Answer
Craig Sorensen
Last activity on 10/11/2019 9:16:36 AM by Mark Sayers
Ticket Search API - Search options do not filter results?
I'm attempting to use the ticket API to search for tickets that meet the following criteria:
POST - https://api.teamdynamix.com/TDWebApi/api/{{app}}/tickets/search
{
"TypeName": "IT Professional Services",
...
POST - https://api.teamdynamix.com/TDWebApi/api/{{app}}/tickets/search
{
"TypeName": "IT Professional Services",
...
2 Answers
Craig Sorensen
Last activity on 9/26/2019 11:51:32 AM by Mark Sayers
Search for tags in TDClient
It appears that the TDClient search box "search the client portal" doesn't search through tags, is that correct?
I added a tag to a TD service, but searching for the tagged term doesn't turn up any results.
Where can I find in...
I added a tag to a TD service, but searching for the tagged term doesn't turn up any results.
Where can I find in...
2 Answers
Peter Mosinskis
Last activity on 5/15/2019 1:00:30 PM by Peter Mosinskis
search for text within ticket feed
Hey,
Is there any way to search for specific text within the ticket feeds, for some reason I am not finding anything that seems to work for this (for example, someone mentions an IP address, let's say 127.0.0.1 within the feed, but it is not ...
Is there any way to search for specific text within the ticket feeds, for some reason I am not finding anything that seems to work for this (for example, someone mentions an IP address, let's say 127.0.0.1 within the feed, but it is not ...
2 Answers
seamus enright
Last activity on 2/26/2019 12:19:20 PM by Lucas Friedrichsen
Team dynamix API ticket search returning extra values
I am performing a search to the ulr https://api.teamdynamix.com/TDWebApi/api/50/tickets/search
with the json body of
{
"MaxResults": 0,
"SourceIDs": [0],
"TypeIDs": [24774,2373...
with the json body of
{
"MaxResults": 0,
"SourceIDs": [0],
"TypeIDs": [24774,2373...
2 Answers
Hayden Fogle
Last activity on 11/1/2018 1:58:16 PM by Mark Sayers
Has AND been added to the search capabilities?
I am going through several hundred AV action reports and creating a Parent for each user and infection type. I have multiple users (jarvin, lreaser, etc) that have reports of being infected with Mindspark and I need a way to limit the search so ...
4 Answers
Nelson Sheets
Last activity on 8/3/2018 1:08:27 PM by Mark Sayers
Reporting filter: Status changed by
Since we cannot report on feed items, we have been searching on the "status changed by" field as a proxy for determining who has been touching tickets to better their quality. (One ticket can have many "status changed by" valu...
2 Answers
Greg Van De Mark
Last activity on 3/8/2018 3:22:06 PM by Greg Van De Mark
client search: handling typos
I know there is a concerted effort at TDX to improve searching. One thing that TDX searches don't do now is to return results even if no exact matches occurred. Sites that have this feature allow for positive experiences for users even if the use...
1 Answer
Greg Van De Mark
Last activity on 2/5/2018 1:42:49 PM by Mark Sayers
TDNext Ticket App Text Search - Searching a specific phrase
Hi,
While using the Search functionality in TDNext'sTicketing app (TDNext > Ticketing > Tickets > The Green Funnel icon) is there any way to search for specific strings?
For example I want to search for tickets with only both the...
While using the Search functionality in TDNext'sTicketing app (TDNext > Ticketing > Tickets > The Green Funnel icon) is there any way to search for specific strings?
For example I want to search for tickets with only both the...
1 Answer
Erin Tramble
Last activity on 11/16/2017 4:30:34 PM by Mark Sayers
What is search in the KB search in TDNext?
When creating tickets via TDNext there is a KB Search in the upper right corner of the form. I was under the impression, based on a Question response I found, that this would search all KBs.
"EDIT: As of version 9.0, there will now be...
"EDIT: As of version 9.0, there will now be...
1 Answer
Mendi Benigni
Last activity on 7/13/2017 1:32:27 PM by Matt Sayers
Search functionality of Assets/CIs
My institution uses a five digit number as our hardware service tags (i.e.: 002378). When using the quick search bar in the Assets/CI application, entering a five digit number will always pull up the asset with that ID rather than the service tag...
1 Answer
Mark Sayers
Last activity on 6/23/2017 3:23:59 PM by Mark Sayers
Filter by tags
Why can't I filter a Ticket list by tags? I realize that I can build a report that does this, but in the standard search, I don't seem to have tags as an option to search on.
4 Answers
David Tod
Last activity on 9/1/2016 10:33:06 AM by Jamey Stock
Ticket count under "Types" does not match tickets that show up in Admin>Ticketing application>Tickets
Please see this video: http://screencast.com/t/HxF7P9LJ1uja
Under "Types" it says that there are 2 tickets for that type. Under Admin > Ticketing application > Tickets I can only find one ticket for that type, even after sele...
Under "Types" it says that there are 2 tickets for that type. Under Admin > Ticketing application > Tickets I can only find one ticket for that type, even after sele...
1 Answer
John Borwick
Last activity on 7/13/2016 9:14:39 AM by Mark Sayers
Search project feeds
Is there a mechanism to search for text strings in project feeds? The main feed, task feeds, etc. (all project related feeds) This could be within a given project or across all.
1 Answer
Jeppie Sumpter
Last activity on 6/30/2016 5:02:57 PM by Mark Sayers
CompletedDate in https://api.teamdynamix.com/TDWebApi/api/{appid}/tickets/search
When executing a ticket search, CompletedDate is not populated with the correct date (it's set to 0001-01-01T05:00:00Z), requiring a subsequent call to https://app.teamdynamix.com/TDWebApi/api/tickets/{ticketid}.
I'm calling with
curl -...
I'm calling with
curl -...
2 Answers
Micah Cooper
Last activity on 2/4/2016 9:17:31 AM by Mark Sayers
Do we have access to analytics for site-level search?
Is there any way to get reports of what terms users have been searching for on the Client Portal Site-Level Search?
1 Answer
Jason Donnell
Last activity on 10/21/2015 10:54:27 AM by Mark Sayers
Searching for Project ID
Hi,
How do I search for a project using the Project ID? It doesn't appear to work if I can go to Admin, Click on Projects and then enter an ID in the search field.
Anette
How do I search for a project using the Project ID? It doesn't appear to work if I can go to Admin, Click on Projects and then enter an ID in the search field.
Anette
1 Answer
Anette Petersen
Last activity on 7/14/2015 2:57:12 PM by Jamey Stock