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Actual Times Report

Am I missing something? I can't find priority to add to the columns.
We have a manager who would like to see the priority of each item that has time logged against it so that they can make sure the higher priority things are getting the time ...
1 Answer
Tanya Anderson Last activity on 3/16/2023 10:00:18 AM by Mark Sayers

Who can manage time types on tickets and how broad should time types be?

Having read through the descriptions for permissions in the Security Roles at the organizational and application level, I'm not certain on what triggers the "Manage" button to show up in a ticket's T&E window for adding/removing time types on...
1 Answer
Anthony Nave Last activity on 1/21/2022 12:09:32 PM by Mark Sayers

Can you make time types required?

One of our clients requested a new service to be built and is wondering if it is possible to make entering time types required? I have never seen this before, but just wanted to confirm.
1 Answer
Gabriela Barragan Last activity on 11/23/2021 9:21:50 AM by Mark Sayers

Adding Time Types to Ticket Types

I am trying to add time types to ticket types. I have two time types that I want to add to one ticket type for when future tickets are created. I created the two time types (See Time Types screen shot).

When I go to the ticket type to a...
1 Answer
Terri Edney Last activity on 8/6/2021 1:21:06 PM by Mark Sayers

Unable to select Time tyoe under Project Request section in Administration

In the admin section under both projects nad poerfolio planning areas - I have time type section identified in false in the project/request section
I wanted to change this to allow time types to be displayed on projects. Howver when I try ...
2 Answers
Claire Rosati Last activity on 10/29/2020 12:45:16 PM by Susan McGillivray

Time and Expenses: Strangeness with hundredth decimal place

Recently I started recording/tracking my time with a solution that could be narrowed down to the hundredth decimal place. (0.01, 0.02....)
The strange part is, for certain numbers of the hundredth decimal place, they automatically change the ...
1 Answer
Yihuan Liu Last activity on 9/18/2019 1:35:47 PM by Mark Sayers

Adding Time to a Project/Project Plan/Project Task

We are currently implementing Projects and I was curious to see how others are able to add time against a project. Do you have step by step instructions? Are you able to add time worked against a card/task or are you only adding time a...
2 Answers
Rachel Bowling Last activity on 2/19/2019 2:22:10 PM by Mark Sayers

Editing Submitted/Approved Time

I notice that you cannot edit time once it has been submitted unless it gets denied, and it can't be edited once it has been approved. However, I'm wondering if there is a setting in the admin panel where you can allow one to edit time th...
1 Answer
Catherine DeVito Last activity on 12/17/2018 10:31:25 AM by Mark Sayers

Looking to add a time report to the desktop

The report that I am looking to add/create would be like so:
A user has recorded numerous activities in Team Dynamix during the day, all with corresponding time types and time amounts. I would like to have a report that lists all the time ty...
1 Answer
Mathew Chandler Last activity on 7/12/2018 10:28:29 AM by Mark Sayers

My Work > My Time Card > trying to enter time against a work space that only has time off time types - getting error no time types found

When entering time via My Work > My Time Card, and selecting the + workspace time link under a workspace that only has time off time types, an error is displayed - You cannot enter time against this item because there are no time types assigne...
2 Answers
Mark Sayers Last activity on 4/25/2022 1:38:09 PM by Ryan Williams-Cudo

Time Entry notifications

If the user record is turned on to track time but the user is not currently a resource, project manager, or stakeholder against a project, will they still receive the Friday notification that their time entry is due and the Monday notification th...
1 Answer
Pam Fluttert Last activity on 5/3/2018 11:02:11 AM by Mark Sayers

Time tracked to tickets does not get associated with workspace

We are currently trying to run reports to bill out our time for the last quarter (Oct/Nov/Dec). It has been an ongoing and difficult process to determine where time is tracked and where it gets billed to. Currently, when we run a report, we are s...
1 Answer
Mark Sayers Last activity on 5/1/2018 3:58:43 PM by Mark Sayers

Time Entry API - Adding Time Issue

I am hoping someone can help me figure out what might be going on with the TimeEntry Api. I am successful at pulling back time entries with the search and putting them into a C# object, then pulling back the values, however, I am havin...
3 Answers
Christian Block Last activity on 8/10/2017 9:03:53 PM by Matt Sayers

Adding Time functionality issues

Adding Time functionality differences – See attached file - *Add Time
Window – Scenario*

Scenario 1
1. Click My Work Tab
2. Click My Time Card
3. Click the + Workspace Time under any Workspace > This window only
1 Answer
Mark Sayers Last activity on 6/23/2017 3:14:36 PM by Mark Sayers

Entering Time on T&E Tab

The "Task/Activity" column is blank. How is that information entered when adding time to a ticket?
1 Answer
Mark Sayers Last activity on 3/15/2017 3:26:01 PM by Mark Sayers

Emergency Time Type

Has anyone created a Time Type associated with handling emergency situations (as opposed to Tickets/Support, Operations, or Projects)?
1 Answer
Raymond Ransome Last activity on 12/6/2016 1:49:02 PM by Mark Sayers

Adding Time...


We have a new user that's trying to enter time (My Work -> My Time Card -> Add Time), but when they go to do so, they see nothing in the dropdowns to select. And, selecting from the dropdowns is required, so they're not ab...
1 Answer
Chad Martin Last activity on 8/25/2016 2:45:05 PM by Mark Sayers

Workspace reporting for rolling up ticket time

I am trying move from tracking support time from a Project to a Workspace with associated Tickets but I am not getting the results I am expecting to see. Check out the images attached.
The standard actual hours report correctly displays the...
1 Answer
Brian Miller Last activity on 8/15/2016 2:19:13 PM by Phil Curl

9.4 Preview Environment - Time Tracking on Project Requests

Preview Environment - I am trying to figure out who/how one is able to add time to a request? Does one have to be added as a Resource before the request is submitted? Once the request is submitted, there is no longer access to add a resource, so ...
2 Answers
Cindy Rodriguez Last activity on 8/12/2016 6:30:12 PM by Peter Mosinskis

Release 9.4 - Time charging to Project request

In the upcoming 9.4 release, there is a new feature where we can charge time towards a project request - can the time roll into the project details once the request gets converted into a project? Could you provide more details on this?
3 Answers
Namrata Mediratta Last activity on 8/19/2016 4:44:48 PM by Robert Osur

Are submitted time entries able to be moved to a different week?

It appears that once a time entry is submitted, it is permanently associated with the week in which it was submitted. If an employee submits a time card for one week and then realizes the entries were intended for a different week, the ...
3 Answers
David Veits Last activity on 4/14/2016 1:20:05 PM by Mark Sayers

Act Hours v.s. Time Types

I'm new to TeamDynamix and am trying to understand how time spent on a project is measured. I have a report that my department runs that measures how much time we spent working for other departments and another measuring how much time we spent (w...
4 Answers
Adam Buys Last activity on 3/29/2016 4:04:51 PM by Mark Sayers

Submit Time Report for another User

I know you can add time to a task for someone else if you have the right setting applied to your security role. Is it possible to submit a time report on behalf of another user?
2 Answers
Andrew Lutzuk Last activity on 8/11/2021 10:45:57 AM by Katie Ingalls

Changing Weeks for a Timesheet

Is there no way to point a particular week's timesheet to another week, without redoing it entirely for that week?

I have folks who accidentally complete a timesheet for the wrong week and when I send it back to them, their only recourse ...
2 Answers
Sameer Jaleel Last activity on 4/14/2016 12:58:45 PM by David Veits