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Asset update via Asset Import form- Parent field

I have a user attempting to update multiple Assets using the Asset Import form and we noticed that under the "Parent" field, it will not accept any Name or Service Tag, it will only allow us to use a Serial Number in this field. Is there anyway f...
1 Answer
Tibi Ruiz Last activity on 11/15/2022 9:00:29 AM by Mark Sayers

Restrict technician ability to Create/Set Parent

Hello,
We have a role for restricted technician that only allows them to update tickets that they are assigned. However, they still have the ability on any ticket to create and set parents (Problem, Change) that they can then cascade updates ...
1 Answer
Anthony Nave Last activity on 3/2/2022 1:08:59 PM by Mark Sayers

Is it possible to set a Parent Ticket during Ticket Imports

I am working on creating a number of tickets via import, but would like to be able to set a parent ticket value in them so they can be easily tracked. If this possible, if so how? I don't see a Parent ticket value on the Import spreadsheet, and d...
1 Answer
David Robertson Last activity on 1/31/2020 12:08:22 PM by Mark Sayers

Children's children or nesting parents

How do we nest parents or give a child ticket another child ticket? I've done so a few times accidentally, but can't figure out how to do so intentionally. The cascade option when updating a parent ticket acknowledges that you can do this type of...
1 Answer
Mary Matos Last activity on 11/8/2018 3:47:42 PM by Mark Sayers

Setting a parent/child relationship with incidents

We had two incidents created in our office this morning (one by me, one by a co-worker). Since they were about the same issue (for different requestors), I wanted to make one the parent and one the child. However, I couldn't get it to work. I wen...
1 Answer
Dan Adler Last activity on 3/7/2017 11:15:34 AM by Mark Sayers