Questions

I'm working on our Change requests. I'd like to associate incidents with the Change as child tickets, so that if a Change ticket is implemented and then causes an issue, we could see a list of tickets spawned as a result of the Change.
Howeve...

I have a user attempting to update multiple Assets using the Asset Import form and we noticed that under the "Parent" field, it will not accept any Name or Service Tag, it will only allow us to use a Serial Number in this field. Is there anyway f...

Hello,
We have a role for restricted technician that only allows them to update tickets that they are assigned. However, they still have the ability on any ticket to create and set parents (Problem, Change) that they can then cascade updates ...