Questions

is it possible to see attachments in TDMobile? If this is not true am I missing a setting to update so that attachments can be seen in ticket while in TDMobile? If not should I put this in as a feature request? Is the only work around to move t...

Uploading attachments via the API or with iPaas only permits attachments smaller than 5mb. We have some attachments that are put on a ticket by an email monitor and want to put those same attachments on other tickets. Is there someway we can add ...

I know we can protect fields and grant specific users in groups access to those protected fields, but are there any options we may have for protecting attachments that are added to requests? One of our areas has some sensitive attachments that ma...

Hello!
We have users who are attempting to submit an audio file that is currently not supported by the TD Email Monitoring Service Attachments, Apple's .m4a. With this in mind, a handful of questions arise on potentially missing attachments: ...

We have noticed that office publisher (*.pub) files, are being stripped out from work orders when an email ticket creation is made and the file is attached initially.

I've check internally my exchange and I have no issues emailing this type ...