Hello, is there a way now to delete a comment from a ticket? I didn't think so but when checking I read this answer and it led me to believe that you can.
When we have a ticket that is generated from an email the ticket description does not format over correctly. TD puts in multiple spaces and returns making the ticket very long in some cases. Please see the image below. Our email client is Microso...
I want to standardize the ticket titles by service using the custom forms, however I would like to take other information that is input to the ticket to populate the Title. For example, We utilize something called "Affiliation Agreements&quo...
Ithaca College is preparing to implement ticketing in the next couple of months. We are having a discussion around the use of cards and the card wall to mange the work associated with Incident and/or Service Request Tickets. We are interested i...