It has been brought to my attention that there is an odd date and time read by time stamp on a ticket by 2 people we KNOW are off. We checked the sign in logs and there was no sign ins made by these people either. Can send a screen shot if helpf...
We have a staff person who has shown up in the Read By list in the ticket about three times when he was not even logged in. The attached is the ticket and the staff member is highlighted. Anything we can do to prevent this?
Tried to find some info in KB and questions but couldn't. If already asked/answered I apologize.
Wondering specifically what does the "Read By" attribute measure for KB articles. Is it number of authenticated users that viewed the article? ...
Does it count you as reading the ticket if you read the ticket via your email and do not click on the ticket link within the email? this question was raised during our 6 month review of TDX this week.
Is there a way to keep phone & email address information from displaying in the Client Portal when a profile is viewed from a ticket? OR to have the links on Reviewer, Created, Last Modified By, Person updating the feed, etc, be not clickabl...