Questions

We employ a large number of student employees in our Service Desk who work for a semester or two then they leave. We also remove them from our Service Desk groups when they leave. We are struggling with trying to pull accurate reports of tickets ...

I am looking to see if there is a metric report that i can run to find incidents that were assigned to a a particular group, but not necessarily still assigned to that same group. e.g. If a ticket moves around from group A to group B to group C, ...