Questions

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Creating 'Project Status Reports' with Custom Images

Hi,
Currently I am ONLY able to use 'Plain text' under 'Project Details -> Update Status -> Comments' to publish project STATUS to the team members. I am looking to create a Custom Report Using Custom Images (for ex: Charts from Excel...
2 Answers
Sangita Shandilya Last activity on 2/6/2020 11:39:38 AM by Sangita Shandilya

Create report group

I want my report to group and break based on a field in my report and I'm having a hard time finding out how to do that. For example, if I have a report with all project types and want to sort the report by report types and have a clear break in ...
2 Answers
Randy Saba Last activity on 11/26/2019 10:00:08 AM by Randy Saba

Number of reopened tickets

Is there any value that can be used in reports to see how many tickets have been reopened?
2 Answers
Kevin Beattie Last activity on 1/24/2022 11:51:33 AM by James Gilmer

How to create a report about KBs views and unque

I would like to create a custom report on our most popular KBs but I do not see "Views" and "Unique" available when I create a KB report. Also what does "Unique" mean? I see that on the Popular Article canned repor...
1 Answer
Janet Moore Last activity on 2/13/2019 10:08:55 AM by Mark Sayers

Change the displayed column heading for custom fields in project plans

Hi,

Is there a way to display a different column heading when creating a saved report? For instance, in a project plan, let's say that under Configure Columns > Manage Custom Columns, I set Field 1 to say "Server Name".

Whe...
1 Answer
Mark Sayers Last activity on 12/21/2017 11:59:04 AM by Mark Sayers

Report question

I am trying to configure a ticket report that will show tickets that have been commented on AFTER they were already marked closed or resolved. This happens on occasion here for a certain service offering, and when the customer comments back, they...
1 Answer
Mark Sayers Last activity on 6/9/2017 4:56:35 PM by Mark Sayers

Missing Tickets

I wrote a simple ticket report that just reports all tickets, but a number of my tickets are not appearing on the report even though I'm not putting any parameters on the report. My staff are also having a hard time finding the tickets.

The o...
2 Answers
David Doherty Last activity on 11/2/2016 12:28:18 PM by David Doherty

9.3.1 release notes - Cognos integration

The release notes for 9.3.1 mention that integration with tools such as Cognos are now possible.
What are the technical specifics for setting up the TeamDynamix datasource in Cognos? Is there a Data Model or Data Dictionary?
We are inter...
1 Answer
Dorene Beaver Last activity on 8/8/2016 9:44:41 AM by Phil Curl

Entering Multiple Values into a report filtering

I am trying to run a report and I'd like to filter certain returns. Rather than enter a filter for each individual field value, I can enter the filters as multiple values. But I can't find any documentation as to how to enter the values. For ex...
3 Answers
Lisa Speigel Last activity on 2/11/2022 9:00:35 AM by Katelin Anderson

Unable to delete services that do not have tickets, project, or requests associated with them

We are trying to clean up our services so I created a ticket report to identify tickets that need to be removed from any service that contains “do not use” in the title. When I save and run the report it results in 0 tickets associate...
1 Answer
Daniel Stuckey Last activity on 7/10/2016 8:32:11 PM by Mark Sayers