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Are service and category shortcuts subject to automation rules?
Are service and category shortcuts subject to automation rules?
1 Answer
Michael Rodriguez
Last activity on 5/16/2024 10:24:50 AM by Mark Sayers
Email monitor vs automation rule
Hi!
When an email monitor captures an incoming ticket will automation rules get to it first? If I set the responsible group in the email monitor, will automation rules leave it alone? Could I leave the responsible group in the monitor blank a...
When an email monitor captures an incoming ticket will automation rules get to it first? If I set the responsible group in the email monitor, will automation rules leave it alone? Could I leave the responsible group in the monitor blank a...
1 Answer
Michael Rodriguez
Last activity on 10/9/2023 9:09:31 AM by Brittany Renn