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Primary Responsibility at time of Respond by SLA Violation
Greetings.
I'm trying to determine who is Responsible for tickets when an SLA becomes violated.
If I use Primary Responsibility and Respond By Violated it will tell me if an Respond SLA Violation happened and who is the most recent perso...
I'm trying to determine who is Responsible for tickets when an SLA becomes violated.
If I use Primary Responsibility and Respond By Violated it will tell me if an Respond SLA Violation happened and who is the most recent perso...
1 Answer
Richard Linscott
Last activity on 10/18/2024 3:55:00 PM by Mark Sayers