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Is there a way for a workflow to change who the ticket is assigned to?
Hello,
I would like for a workflow to change the ticket assignment to an individual or group, based on approval or rejection of a step. Is this possible? I cannot seem to find an obvious option to make this happen. I also cannot find any answ...
I would like for a workflow to change the ticket assignment to an individual or group, based on approval or rejection of a step. Is this possible? I cannot seem to find an obvious option to make this happen. I also cannot find any answ...
1 Answer
Shenandoah Bennett
Last activity on 1/26/2022 2:51:44 PM by Mark Sayers
Mass Assign or Reassign Tickets
Hi there,
I couldn't find an answer to this.
Is it possible to do a mass re-assignment of tickets?
Scenario: We have a technician who left our employment suddenly and there were a large number of tickets with that technician as the pr...
I couldn't find an answer to this.
Is it possible to do a mass re-assignment of tickets?
Scenario: We have a technician who left our employment suddenly and there were a large number of tickets with that technician as the pr...
1 Answer
Damon Stennett
Last activity on 9/7/2021 1:57:31 PM by Mark Sayers
New feature to Report on Assigned Desktops Isn't Working correctly
The new feature to see who is assigned Desktops isn't working correctly. It's only returning results on New Assignments, since the v 4.9.1 release. I've tried on multiple desktops, where I know Technicians have not made any changes to the desktop ...
1 Answer
Kathy Holman
Last activity on 12/8/2016 9:51:49 AM by Mark Sayers
Assigning Resource Pool to a project request
How do I assign a resource pool to a project request? I believe I used to be able to do this.
2 Answers
Barrie Sutton
Last activity on 4/1/2016 11:52:29 AM by Matt Sayers