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Is there a way for a workflow to change who the ticket is assigned to?

Hello,
I would like for a workflow to change the ticket assignment to an individual or group, based on approval or rejection of a step. Is this possible? I cannot seem to find an obvious option to make this happen. I also cannot find any answ...
1 Answer
Shenandoah Bennett Last activity on 1/26/2022 2:51:44 PM by Mark Sayers

Mass Assign or Reassign Tickets

Hi there,
I couldn't find an answer to this.
Is it possible to do a mass re-assignment of tickets?
Scenario: We have a technician who left our employment suddenly and there were a large number of tickets with that technician as the pr...
1 Answer
Damon Stennett Last activity on 9/7/2021 1:57:31 PM by Mark Sayers

New feature to Report on Assigned Desktops Isn't Working correctly

The new feature to see who is assigned Desktops isn't working correctly. It's only returning results on New Assignments, since the v 4.9.1 release. I've tried on multiple desktops, where I know Technicians have not made any changes to the desktop ...
1 Answer
Kathy Holman Last activity on 12/8/2016 9:51:49 AM by Mark Sayers

Assigning Resource Pool to a project request

How do I assign a resource pool to a project request? I believe I used to be able to do this.
2 Answers
Barrie Sutton Last activity on 4/1/2016 11:52:29 AM by Matt Sayers