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Priority Sorting

Is there a way to sort items on reports by Priority that is not alphabetical? So for example rather than seeing items in this order:
High Low Medium I want to see them in this order:
High Medium Low It doesn't ...
1 Answer
Mariah Rible Last activity on 5/1/2023 11:30:12 AM by Mark Sayers

is default priority required for user feeds?

Our instance is setup to automatically assign "low" priority to all users be default. Is this a required field for the user feeds into the system? It's causing some of my colleagues to think the system is broken. I've recently updated t...
1 Answer
Becky Klein Last activity on 10/26/2020 12:40:10 PM by Mark Sayers

Priority and Acct/Dept on Ticket Forms

Can we mark Priority and Acct/Dept as not required on a specific platform?

Thank you,
Kevin T. Cook
2 Answers
Kevin Cook Last activity on 2/19/2016 2:33:00 PM by Kevin Cook