Questions

When a ticket is cancelled or closed the tasks are left as is and can show up on reports as still needing action. What is the preferred method of "cancelling" a task besides setting it as 100%? Scenario: a ticket for a new employee that has multi...

Hello:

I would like to ask if there is a way to add a particular technician to notifications if tickets are canceled with particular custom attributes selected? Would it be necessary to implement a workflow with notification steps?

Usin...