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SLA Dashboard(s)

Does anyone have a good SLA dashboard (maybe one used by techs and one by managers) that works well for your teams? Rather than reinventing the wheel, I thought I would see what others are doing. Thanks!
1 Answer
Cassandra Slagg Last activity on 5/17/2023 1:35:00 PM by Brittany Renn

ITSM - Dashboard & Reporting

We are recently implemented customer, but need to know answers to these questions.
How does this differ from Desktop in TDNext? ...
1 Answer
Thea Hefty Last activity on 9/14/2021 4:56:05 PM by Mark Sayers

TD Desktop/Dashboard API?

We are wanting to know if there is an API that will allow us to add/remove desktops from a user.
I have looked at your API website - but could not find any API relating to this. You can get a list of the...
1 Answer
ROBERT BREIDENBAUGH Last activity on 1/22/2021 11:15:57 AM by Mark Sayers

Changing Titles of Dashboard Reports

We are creating standardized dashboards for the various users roles. Each dashboard type will include pertinent custom reports. For one reason or another, we may want to change the titles or other parameters associated with these reports. If we c...
1 Answer
Tom Morgan Last activity on 8/18/2016 11:32:44 AM by Robert Osur

Publishing report on Change tickets on the Client Portal

I have to publish a summary of Change tickets in progress on the Client Portal so that our clients are informed of the upcoming/proposed changes to the I.T. Infrastructure. When I edit Pages under Client Portal section in Admin client, I am not s...
3 Answers
Bodek Frak Last activity on 6/27/2016 10:26:10 AM by Jason Ehmann