Questions

attachments Clear Tag Filter

Filter by attachment boolean

Is there any way to filter tickets that do or do not have an attachment in a report?
1 Answer
Derek Hickman Last activity on 5/6/2024 2:04:28 PM by Mark Sayers

Is it possible to see attachments in TDMobile?

is it possible to see attachments in TDMobile? If this is not true am I missing a setting to update so that attachments can be seen in ticket while in TDMobile? If not should I put this in as a feature request? Is the only work around to move t...
1 Answer
James Tiggett III Last activity on 5/18/2023 9:57:13 AM by Mark Sayers

Adding Files to Closed Projects

Is there a way to add files to a closed project in TDNext or TDAdmin? I have checked the Files tab and there does not seem to be an option to add files there. The Briefcase tab is absent on the project in question.
Thank you.
1 Answer
Anderson Hanchett Last activity on 2/15/2023 2:16:50 PM by Mark Sayers

Adding attachment by attachment id

Uploading attachments via the API or with iPaas only permits attachments smaller than 5mb. We have some attachments that are put on a ticket by an email monitor and want to put those same attachments on other tickets. Is there someway we can add ...
1 Answer
Braden Hansen Last activity on 5/20/2022 1:08:59 PM by Mark Sayers

Audit Log for Viewing Attachments on Tickets

Hello,
As our organization uses TDX with ePHI bound by HIPAA, we have several protected attributes that we use. But attachments don't seem to have any protection functionality. Is there a way to audit in TDX who viewed or downloaded an attach...
1 Answer
Anthony Nave Last activity on 3/23/2022 9:36:21 AM by Mark Sayers

Retaining PDF Edits on Attachments to Tickets

Hello TDX Community - I am hoping you can provide some advice on how to retain PDF Edits to attachments on Tickets.
Scenario - We have a Form for our Procurement department in which we are routing contracts for review and approval through TDX...
1 Answer
Nick Pearson Last activity on 3/8/2022 5:47:15 PM by Bobby Jones