is it possible to see attachments in TDMobile? If this is not true am I missing a setting to update so that attachments can be seen in ticket while in TDMobile? If not should I put this in as a feature request? Is the only work around to move t...
Is there a way to add files to a closed project in TDNext or TDAdmin? I have checked the Files tab and there does not seem to be an option to add files there. The Briefcase tab is absent on the project in question.
Uploading attachments via the API or with iPaas only permits attachments smaller than 5mb. We have some attachments that are put on a ticket by an email monitor and want to put those same attachments on other tickets. Is there someway we can add ...
As our organization uses TDX with ePHI bound by HIPAA, we have several protected attributes that we use. But attachments don't seem to have any protection functionality. Is there a way to audit in TDX who viewed or downloaded an attach...
Hello TDX Community - I am hoping you can provide some advice on how to retain PDF Edits to attachments on Tickets.
Scenario - We have a Form for our Procurement department in which we are routing contracts for review and approval through TDX...
I have a user with an enterprise license, who is unable to open attachments on a ticket. I have looked at the security roles and I do not see anything regarding this.
Where can I find this in security roles?
I'm seeing an error in an email monitor that I'm not sure how to decipher. The attachment is a 1M, 500+ page PDF. Other attachments seem to be processing fine. This issue has only been happening the past couple of weeks. Would this ...
Is there a way to get the default system ticket notifications to include any attached KB articles? Seems like it would be extra work to attach them separately and send the user a separate notification. Since KB articles can be linked by default i...
where do ticket attachments go in a file folder?
Are the attachments deleted when a ticket is moved to another applications?
can they be recoved if they were not downloaded before being moved to another application?
I am building out some forms for administrative processing, and one policy requirement is that the customer attach a document with sensitive data to the cooresponding form.
I was looking for clarification as to the level of sec...
We use ticket templates and scheduled tickets in combination to automatically generate tickets. As part of this process, when I create the ticket template, I would like to attach an Excel file that has further detail. There are a few columns and ...
Based on the answer to a previous response on a form, I'd like to have the requestor attach a file to the service request. I don't think I can use the out-of-the-box attribute called "attachment" because I cannot use that in cascading. ...
I am unable to attach large files. It appears that files under 30M can be attached but when I attempt to attach larger files I receive a 404 error (File or directory can not be found).
I've attached my notes based on what I was told to do a ...
Is there a safe method to integrate a local domain-based fileshare system into TeamDynamix such as via WebDAV or URI's? We understand Briefcase/Attachment Integration and we have OneDrive for Business turned on, however we would like to leverage...
I have an employee that is trying to upload a large attachments to a ticket.
Where is the setting that would allow for larger attachments?
Is there a way to search only for tickets with attachments? I don't see a filtering option that would refer to attachments existing on a ticket.
If a requestor or technician adds an attachment, I don't see a way to make it alert the group of that. I tried selecting "Notify primary reviewer and others of new/edited tickets? " on the ticket type, but that seems to have no effect....