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Notification Recipient Template Tag - Version 11.7

Hi all,
During the 11.7 Release Preview session I had asked a question about getting the TDX standard HMTL for the new "notified" section that was added to all non-customized notification templates. I have looked back at the video, release n...
1 Answer
Taren Conley Last activity on 6/9/2023 4:08:00 PM by Brittany Renn

HTML styles on ticket forms

I have an HTML static content block on a form I'm trying to create. I have specified a style section in the source for this block that should make it a 4-column layout. However, it is not showing up this way on the form. Is this expected? Attache...
1 Answer
Mariah Rible Last activity on 4/10/2023 2:53:20 PM by Mark Sayers

HTML Editing Options - Predefined Code Blocks with Numbering and Formatting for Languages like SQL and JavaScript

We would like to add code into some KBAs so we can keep all of our documentation in one easy to find location and attach them to relevant requests/incidents to use as a reference point for assisting staff. To make this happen we are in the proces...
1 Answer
Janine Rajewski Last activity on 3/3/2023 9:11:33 AM by Brittany Renn

raw HTML copied in workflow operations?

Since version 11.5, we have had a workflow that now copies the HTML-ified description of tickets and returns it as raw HTML. I'm not sure how to make it stop doing this, any help would be appreciated.
Example output:
Hello, <br>...
2 Answers
Carly Born Last activity on 2/14/2023 9:51:28 AM by Mark Sayers

Inline HTML reports via Email

Is there a way to get the html version of the email reports as inline instead of an attachment you have to save to view?
1 Answer
Teresa Amos Last activity on 9/28/2022 3:44:12 PM by Mark Sayers

HTML & Reports

The new, HTML formatted tickets are great, but reports do not display the tickets in HTML, only plaintext. Is there a switch to flip so that reports are also formatted as the ticket so they are readable?
1 Answer
Jack Gallemore Last activity on 8/9/2022 2:03:16 PM by Mark Sayers