Questions

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Deleting a Task Template or Task from a Ticket

Is there a way to delete a task template that was accidentally assigned to a ticket, or delete individual tasks from a ticket that were not intended to be assigned?
1 Answer
Alexis Guthery Last activity on 3/5/2020 9:39:46 AM by Mark Sayers

Deleting inappropriate KB article feedback

According to the answer to this question , we should now be able to delete/remove feedback to a KB article. I can't seem to find how to do so. Can you help? As an aside, there are a few references to "admin > client portal > settings....
6 Answers
Greg Van De Mark Last activity on 5/4/2017 2:15:04 PM by Greg Van De Mark

Removing Inactive Types

Under Types - I'm trying to get rid of two inactive types, but each has a 1 in the Services field and I don't know where that's coming from. Could you help?

Thanks,
Dave
5 Answers
David Doherty Last activity on 7/13/2016 10:49:38 AM by Mark Sayers

mass add/remove applications...

Is there an easy way to either add or remove an application for a population of users?
1 Answer
Chad Martin Last activity on 9/30/2015 1:17:32 PM by Mark Sayers