Questions

edit Clear Tag Filter

Editing How Tickets Print?

Hello
I was wondering if it is possible to change the print view of a ticket in TDNext? There is a lot of information on the printable tickets that is not relevant.
One of our departments only has a few technicians with access to TDNext. ...
1 Answer
Alexander Kennedy Last activity on 3/15/2019 12:20:25 PM by Mark Sayers

Changing and Reporting on Ticket Due Date

Hello,
I am looking for a bit of help on utlizing the Due Date field on tickets.
1. I am interested in seeing average ticket time based on the Due Date of the ticket. We have a lot of request from customers that are time sensitive in th...
3 Answers
Nathan Wolter Last activity on 8/13/2018 3:32:08 PM by Mark Sayers

Trying to edit report that is marked "Do not show this report in the navigator (desktop module only)"

Most of my reports are shown in the navigator so I can select the report and select Actions/Edit to edit the report. I have some reports that are not shown in the navigator. How do I edit these reports? I don't seem to be able to do so from the a...
3 Answers
Greg Van De Mark Last activity on 8/21/2017 9:32:12 AM by Mark Sayers

Editing Tickets: Which fields are reported as edited in the feed?

I sometimes see in a ticket feed that a ticket was edited but there is no detail on what was edited. What fields, when edited, have the detail show up in the feed? With this information, I can at least tell for these tickets it was something else...
4 Answers
Greg Van De Mark Last activity on 7/26/2017 10:22:40 AM by Mark Sayers

Team Member Cannot Move or Edit Cards in Cardwall

I have a Team Member working in a cardwall that I created as an Enterprise level user. She can create new tickets, but she can't edit them (or assign them to anyone, even though she is a project manager for the project) or move them from swimlan...
1 Answer
Theresa Mullin Last activity on 3/23/2017 4:38:28 PM by Mark Sayers

What limitations does the source box in the KB Edit have?

What are the limits for putting in custom code in the source box of KB? I am currently trying to make a drop down that is based off an other drop down to guide people to the right article/section. I have tried a few different methods and they work...
3 Answers
Jeremy Zelasko Last activity on 11/18/2016 12:31:58 PM by Jackson Potter

Can I Revoke the "Edit" Option for Users Who Aren't the KB Admin

Hi there,

I'm the KB Admin for our organization, and I noticed that other Users are able to edit KB articles without me having to approve the changes. Is there any way for me to change that? I.e., Can I get rid of the Edit button, or can I ge...
4 Answers
Caitlin Baer Last activity on 10/28/2016 12:14:00 PM by Caitlin Baer

Ticketing issue

A team leader is having problems with the following:


When managing tickets under a problem, I cannot:

1. Make a mass change (close, update, etc.) to all the tickets.
2. Cannot edit the table to see who the tickets are assigned to
...
1 Answer
Jeff Chatham Last activity on 5/27/2016 2:58:59 PM by Mark Sayers

Fwd: TD Customer Portal Thought

Our original on-premise install was a migration from hosted. As a result, all of our logins are username@brynmawr.edu rather than simply a username. I would like to discuss if we could change all of our users to a simple username login without lo...
1 Answer
Amy Pearlman Last activity on 2/2/2016 3:38:55 PM by Mark Sayers

Portfolio Managers Rights

We use portfolios to manage all projects for a specific department. For example, we have a portfolio for HR and another for Payroll. I am the manager for these portfolios in Team Dynamix. As such, I basically need to have permissions to change...
3 Answers
Matt Alshab Last activity on 6/27/2016 4:33:34 PM by Mark Sayers

adjusting erroneous time entry

I recently received a message from one of our end users stating that they needed to adjust an erroneous time entry that was made against a specific ticket. I dug around in TD as an admin to see if there was a way to do it, and I couldn't come up ...
4 Answers
Chad Martin Last activity on 8/3/2020 8:24:59 PM by Lucas Friedrichsen