I have a Web Service Method that is Posting to the tickets endpoint to create a ticket in another ticketing application.
In the header, Content-type is being set to text/json.
There are parameters set to hold an integer for ticket ID, and...
Currently I am trying write the rest of my script to update a ticket using the API.
I am trying to ' POST ' a ticket update, changing the Status of ticket to In Process, and Add a comment.
Here is the snippet that is coming up with erro...
I'm attempting to set the Reviewer on the ticket as it's being created via the API. I've traced the request and can verify that the ReviewerUID being sent exists as a user in the TDX Admin. However, when I look at the ticket the reviewer isn't se...
Is it possible to take a ticket and associated to another service form?
We are working to clean up the forms that are no longer in use and would like to take those tickets and re-associate the tickets to the new service form.