Questions

I can't find any documentation that actually explains what the difference in these two options is.
"With Hold" includes the amount of specified time (Abs or Op) that a ticket was in a Hold status?
So if a ticket was On Hold for 72 Abs hou...

I am looking to see if there is a metric report that i can run to find incidents that were assigned to a a particular group, but not necessarily still assigned to that same group. e.g. If a ticket moves around from group A to group B to group C, ...