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Reassign Responsibility of ticket in Workflow
Is there a way to reassign the "Responsibility" attribute for a ticket working it's way through the work flow? Let's say that if the requester meets a specific condition reassign the responsible party to another person?
1 Answer
Dallin Cawley
Last activity on 8/10/2020 4:08:09 PM by Mark Sayers
Multiple Conditions and Web Service Steps
Currently we have a workflow with 5 conditions and each is followed by a web service to PATCH the ticket. The condition/web service pairs cannot run concurrently the web services will interrupt each other and not complete. There is also 5 minut...
2 Answers
Scott Cory
Last activity on 1/8/2020 11:54:10 AM by Mark Sayers