Questions

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In Ticketing system how to make form field required

I need to set some of the field on my form to be required, but I see no way to do that. The answer I found in the KB was from 2016 and references a non-existing link:
Here is the link to our article on Adding/Modifying service form fields for ...
2 Answers
Will Tonkin Last activity on 2/14/2023 4:07:18 PM by Will Tonkin

Required fields on a form

A user is asking me if there is a way to make fields on a form "More required"? As an example, we have a field that is a date/time picker on a form that is editable and required. However the user is reporting that they are receiving req...
2 Answers
Gabriela Barragan Last activity on 12/7/2020 12:07:20 PM by Beverly Davis

Can I require the entry of a value in a field/custom attribute before status can be changed to Closed?

I'm looking for a way to require that a custom attribute (something I've tentatively called "solution") be filled in before the ticket status can be changed to closed. To illustrate:
We want to be able to run a clean report on the ...
1 Answer
Mel Gross Last activity on 3/25/2019 3:29:37 PM by Mark Sayers

Modifying a Service Catalog form (need a field to be required)

TeamDynamix:

We're needing to modify a particular field on one of our Service Catalog forms to make it required. Can you please point me in the right direction for doing so?

Thank you,
Chad
1 Answer
Chad Martin Last activity on 11/2/2016 11:47:12 AM by Mark Sayers

Can “Service” field on Ticket creation screen be made mandatory?

We are using TeamDynamix version 8.4.1.

Can “Service” field on Ticket creation screen be made mandatory?
1 Answer
Jay Amin Last activity on 2/4/2016 10:52:31 AM by Mark Sayers

New Project - can we customize fields in the General section of the form?

Hi (again) TeamDynamix support team.

We are investigating allowing staff, for some use cases, to create Projects directly with the Projects application, as opposed to our current approach of having these staff first create a Project Request...
1 Answer
Peter McCaskell Last activity on 11/5/2015 10:00:41 AM by Peter McCaskell