Questions

Survey question

Follow-up to the following survey question:
You can run a survey report from within the application that the survey was created. So if it was a ticketing survey, go into the ticketing application in TDNext and start a new Survey report. To ge...

1 Answer

Lisa Mouser Last activity on 3/15/2022 4:34:51 PM by Mark Sayers

TDX Status Page Feed to Slack Channel

Is there a way to have messages posted to the TeamDynamix status page (https://tdx.statuspage.io/) feed to a Slack channel?

1 Answer

Mike Schuster Last activity on 3/15/2022 10:49:03 AM by Mark Sayers

Form accessible by link but not available under application forms

Hello,
There is a request form created by someone else previously, but that could not be found under 'forms' in the application admin portal - while still being accessible through its link. As it needs to be deactivated to avoid its unintenti...

1 Answer

Alaa Hassan Last activity on 3/15/2022 10:07:55 AM by Mark Sayers

Report folder ownership

Hi there,
is there a way to take ownership of the report folder? We are trying to adjust the permission on the folders, but are unable to do so. It seems the owner is the only person who can make changes.
Thanks,
Jack

2 Answers

Jack Chou Last activity on 12/13/2022 1:09:20 PM by Ann Edvaldsson

Configuration Item Owner Field Customization

Is there any way to customize the default "Owner" field in regards to Configuration Items?
Specifically, we're trying to create software CI's and when adding a the owner, who is typically an end user (non-employee/participant), we have to cli...

1 Answer

Jacob Gladfelter Last activity on 3/15/2022 8:56:24 AM by Mark Sayers

Distribute Tickets among Technicians in a Group

Hello! We have a group of technicians who will be responding to a high volume of tickets daily, and these tickets will be of the same type. In our previous ticketing system, a manager would bulk assign tickets to the team members (without regard ...

1 Answer

chelsea doyle Last activity on 3/11/2022 3:54:23 PM by Mark Sayers

Automatic Asset IN use when assigning to a ticket

I think iPAAS is needed but wanted to see if there was anyway to make an asset in use automatically when assigned to a ticket?

1 Answer

James Richard Last activity on 3/11/2022 2:25:11 PM by Mark Sayers

Assets under Contract

I see how to add an Asset to a Contract by selecting the Asset tab on the Contract. However, I have about 2000 assets to associate with an annual maintenance & support contract. Is there a way to automate the relationship between a contract...

1 Answer

Dave McKenna Last activity on 3/10/2022 4:58:46 PM by Mark Sayers

Ticketing Application "Purpose"?

When creating a new (or editing) a ticketing application in TDAdmin, there is a pre-filled dropdown for "purpose" that requires selection. Is there any changes in behavior or functionality in TDX by choosing one of these over the other. Is it jus...

1 Answer

Anthony Nave Last activity on 3/10/2022 4:45:21 PM by Mark Sayers

Workflow API Call to Obtain Ticket Description

Good morning:
I have looked over the Web API for workflows and it seems that there is no method for obtaining a ticket's description.
I want to create a workflow that will reassign tickets to other applications if they have particular key...

1 Answer

Anderson Hanchett Last activity on 3/9/2022 1:58:40 PM by Mark Sayers

Link to Ticket Calendar?

Is there a URL that we can use to link someone directly to the ticket calendar standard report in a ticketing application? It doesn't have the option to show details or grab a report URL like other reports from what I can see. Thanks!

1 Answer

Steve Aker Last activity on 3/8/2022 1:41:36 PM by Mark Sayers

Retaining PDF Edits on Attachments to Tickets

Hello TDX Community - I am hoping you can provide some advice on how to retain PDF Edits to attachments on Tickets.
Scenario - We have a Form for our Procurement department in which we are routing contracts for review and approval through TDX...

1 Answer

Nick Pearson Last activity on 3/8/2022 5:47:15 PM by Bobby Jones

New Ticket Schedule

Does iPaaS support the creation of scheduled tickets? If so, which parameter must be set to enable the scheduled ticket?

1 Answer

Tyler Duncan Last activity on 3/8/2022 10:11:07 AM by Mark Sayers

Ticket Tasks

What are the rules for determining whether a ticket task displays on the ticket details in TDNext? I thought it was until the task was assigned but it also seems to be date aware, too. Do these same rules apply to Maintenance Activity Tasks?

1 Answer

Bobby Jones Last activity on 3/7/2022 3:54:20 PM by Mark Sayers

What is the version of Bitbucket that is supported?

I followed the instructions for setting up source control. When I use the instructions for Setting Up the Bitbucket Connection I do not see a trigger for Commit comment created . In the API response it seems to be looking for a different hook....

1 Answer

Jason Raveling Last activity on 3/7/2022 11:39:37 AM by Mark Sayers

Workflow notification footer

In production, notifications generated in a workflow step have a footer about commenting with the ticket alphanumeric code. Can we customize the email to remove this?
e.g.
----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----
1tMH77...

1 Answer

David Tod Last activity on 3/7/2022 10:51:56 AM by Mark Sayers

Ticket Assignment Control

We would like to limit which groups the members of our Help Desk group can assign tickets to. Is this possible?

1 Answer

Gary Young Last activity on 3/7/2022 10:45:31 AM by Mark Sayers

Email replies monitor add comment by itself

Hi there,
sometimes, when a technician adds a comment in the ticket app, the email replies monitor append another comment (looks like a text version of the reply sent to the requestor) afterward.
Is there a way why this happening? It seem...

2 Answers

Jack Chou Last activity on 3/3/2022 2:59:43 PM by Jack Chou

Restrict technician ability to Create/Set Parent

Hello,
We have a role for restricted technician that only allows them to update tickets that they are assigned. However, they still have the ability on any ticket to create and set parents (Problem, Change) that they can then cascade updates ...

1 Answer

Anthony Nave Last activity on 3/2/2022 1:08:59 PM by Mark Sayers

How to give permission to create a new project

Hi,
We assigned the projects/workspaces application (among others) to one of our users, however she is not able to create a new project. It does not show up as an option when she selects +New. She only sees Risk, Issue, Event, Report and Repo...

1 Answer

Gretchen Cannon Last activity on 3/1/2022 3:07:30 PM by Mark Sayers

Scheduled Ticket Delays and Report Delivery Delays for Weekends

Hello again:
I have been able to set up a scheduled ticket for the first of each month. I wanted to ask if there would be a way to delay creation of such tickets (as well as email delivery of ticket reports) for the following Monday if the fi...

1 Answer

Anderson Hanchett Last activity on 3/1/2022 9:41:02 AM by Mark Sayers

Using Workflows to Assign Ticket Responsibility

Is there a way to use ticket workflows to assign tickets a new primary responsibility after a ticket task is completed? I have been experimenting with various types of step sin workflows, but it appears that only the tasks are assigned, but the t...

1 Answer

Anderson Hanchett Last activity on 2/28/2022 12:29:22 PM by Mark Sayers

Notifications when ticket is re-opened

In one of our applications we have it set up to where a new request is opened if the request is commented on after 7 days a new request is generated. If the request is commented on within the 7 days, then the same request is re-opened. One of our...

1 Answer

Gabriela Barragan Last activity on 2/25/2022 3:06:19 PM by Mark Sayers

Ticket Creation via API

Hello, TDX Community:
I wanted to ask if there is a most effective way via API or other means to automatically generate tickets. For instance, if we wanted to schedule the creation of tickets on weekly or monthly intervals for tasks completed...

1 Answer

Anderson Hanchett Last activity on 2/25/2022 12:17:07 PM by Mark Sayers

Ticket task start date not moved earlier based on predecessor end date

I have a ticket task template that contains a succession of ticket tasks where each rely on a predecessor to be completed before becoming active. When a task completes, the succeeding task's start date usually is moved earlier to line up with the...

2 Answers

Greg Van De Mark Last activity on 11/30/2022 1:17:43 PM by Diane Kubarek

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