Questions

I have reached my 1 hour search limit, so I am asking.
It appears I missed it during our implementation. Our tickets all seem to be defaulting to a due date of 1 day.
I have searched here and seen several references to the ability to chang...

I would like to create a project report that shows a gantt chart. I have put all my projects in one program and can create a report to show Name and Start and End dates. I want to have a visual representation of the data - similar to a Gantt char...

Does the "IP Addresses" article (https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6725) also include IPs used by the iPaaS functionality? It's not listed in the list of applications, so I wanted to make sure.

Is it possible to merge multiple tickets? Or is possible to merge tickets from the main "Tickets" tab (All open tickets)

Received a message of "You do not have permission to modify this project" when trying to update a project via the Web API.call to /TDWebApi/api/projects/{ID}
Verified that the API user has access to TDAnalysis and TDProjects .
Also ver...

Hello,
I just wanted to get some clarity before we turn it on. How does the "Completed Ticket Options" actually work? I understand it as if I were to turn this on, set the days to 5 for example and set the status to "closed", tickets that hav...

I have looked in the KB to try to find a good answer to the "emails being stripped when a ticket is created" problem. I understand that the system functions this way and that an enhancement is forthcoming at some point (ID #2693127 in the articl...

Hello,
Our system administrators are using the asset/CIs attribute to add servers to a request form that they have. They would like to know if it is possible to have those servers show up on the "General" tab in the request form instead of j...

We've been asked if TDX can create stacked bar reports. When building a report, I have to say no, but looking at the Standard Reports> Ticket Aging it is a stacked horizontal bar. So is there a way for us to generate that type of graph?

We use response templates I was wondering if we could tag our unique attributes in these response templates?
For examplate:
Hello {{RequestorFirstName}},
The requested access has been removed for user FULL NAME, STUDENT NUMBER.
T...

Has anyone integrated articles into TDX where only people behind the curtain can see them? We have a couple - things that customers can't do for themselves due to such things as needing local admin rights. Now we are thinking about broadening thi...

Instead of setting a "static" title for a form (which can turn into a ticket) I would like to have the title based on selections in the form. Is this possible?