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General QuestionsTurned on Modern Authentication in AzureAD, sign in logs still showing email monitors using Basic Authentication
Hello,
I followed the instructions here:
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=105410
I set the callback URL, got the Secret and Value ID through the Applications in AzureAD.
Was there another s...
I followed the instructions here:
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=105410
I set the callback URL, got the Secret and Value ID through the Applications in AzureAD.
Was there another s...
2 Answers
Azhar Alsaady
Last activity on 9/12/2022 2:33:19 PM by Azhar Alsaady
KB Attrubute Visibility - Published & Public
What KB permission is tied the "Published" and "Public" KB attributes? Some of our users can see the status of these two attributes under "Details" when looking at the main page of a KB, and others cannot. Is it possible to make those attributes ...
1 Answer
Morgan Cranston
Last activity on 9/8/2022 4:39:23 PM by Mark Sayers
What Security Role allows for the "Move to Application" option under the Actions Menu?
Is it only Admins that can move a ticket from one application to another?
Does the user have to have a specific role in each App to have this ability?
Does the user have to have a specific role in each App to have this ability?
1 Answer
Sarah Glatz
Last activity on 9/8/2022 2:49:27 PM by Mark Sayers
iPaaS Date Format function
Unless I'm just doing something totally wrong the iPaaS Date Format function does not seem to be working. I'm using it with NOW as the first parameter, and then I have tried all the built in option for short date, short time, Long date with time...
1 Answer
Will Tonkin
Last activity on 9/7/2022 6:10:25 PM by David Tod
Passing Parameter from TDX Workflow to iPaas Flow using Arguments JSON
The KB article Article - TeamDynamix iPaaS Step mentions the abiliity to Send parameter data through the Arguments JSON section of the workflow step. I have not been able to find any information about how to do this in the KB.
The TDX workf...
The TDX workf...
2 Answers
Will Tonkin
Last activity on 8/14/2023 9:40:02 AM by David Tod
Search tab in TDNext
Hello,
I just saw a new tab called Search on my TDNext, but other people can't see it. Can you please let me know how to make it appear on other people's screen? And I would like to make Include Historic Results selected by default as well.
...
I just saw a new tab called Search on my TDNext, but other people can't see it. Can you please let me know how to make it appear on other people's screen? And I would like to make Include Historic Results selected by default as well.
...
3 Answers
Lorne Pearl
Last activity on 9/8/2022 5:19:57 PM by Lorne Pearl
Reassociate Owners for Knowledge Base
Hello everyone,
Just hoping to gain some better insight as to what the "Reassociate Owners" button does when moderating articles in our Knowledge Base via the admin portal. My understanding would be taking any articles created under "X" perso...
Just hoping to gain some better insight as to what the "Reassociate Owners" button does when moderating articles in our Knowledge Base via the admin portal. My understanding would be taking any articles created under "X" perso...
1 Answer
Timothy Suwityarat
Last activity on 9/7/2022 1:56:12 PM by Mark Sayers
Group Notifications for Ticket Task Is Not Working
Hello,
I assigned a group to a ticket task in a workflow, and the group began receiving notifications as expected. However, today the notifications are not working for groups. We are an On-Premi client. What may be causing this issue? Thank y...
I assigned a group to a ticket task in a workflow, and the group began receiving notifications as expected. However, today the notifications are not working for groups. We are an On-Premi client. What may be causing this issue? Thank y...
1 Answer
Valencia Ingram
Last activity on 9/6/2022 4:30:23 PM by Mark Sayers
Workflows to Create Tickets in Other TDX Applications
Hello:
We are working on fleshing out an employee onboarding workflow in an HR application that will generate tickets and send email notifications based on needs (such as computer setup by ITS or door access by the locksmith). I wanted to ask...
We are working on fleshing out an employee onboarding workflow in an HR application that will generate tickets and send email notifications based on needs (such as computer setup by ITS or door access by the locksmith). I wanted to ask...
1 Answer
Anderson Hanchett
Last activity on 9/6/2022 2:54:34 PM by Mark Sayers
Break out of IPaaS For Loop
How do you break out of an IPaaS For loop once you have found the item you are looking for?
Thanks.
Thanks.
1 Answer
Tevis Boulware
Last activity on 9/7/2022 10:02:25 AM by Carrie Willis
TeamDymanix Ticketing Applications
Are we still unable to delete applications from TDx? I know that in previous versions, applications can only be deactivated. Has this been changed?
1 Answer
Caroline Calhoun-King
Last activity on 9/6/2022 9:43:18 AM by Mark Sayers
Multiple API Call methods in one web workflow step
Is it possible to make multiple calls in one web method workflow step? For example, we currently have a task to assign a user to a group, and then set several custom people attributes. In order to do so with the API, one needs to auth using POST ...
1 Answer
Derek Hickman
Last activity on 9/1/2022 4:33:55 PM by Mark Sayers
Task Templates in Workflows
Can a task in a workflow be a task template?
1 Answer
Sheila McBride
Last activity on 9/1/2022 4:28:18 PM by Mark Sayers
Web Service Method - Change Ticket SLA
I am attempting to create a web service method that will let us change an SLA within a workflow. I found the API documentation on the subject and believe I have the method configured correctly. I have configured several other methods successfully...
1 Answer
Jordan Van Pelt
Last activity on 9/1/2022 1:45:58 PM by Mark Sayers
Getting full URL/URI for Ticket in IPaaS
Is there any way to retrieve the full TDNext TicketURL from an IPaaS connector?
Thanks, Tevis
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 8/31/2022 8:57:52 PM by David Tod
How can I make Projects visible to the department, Even if not a resource or manager?
I thought by adding them all to a portfolio for the department (application services), the department could see all the active projects and who is working on what. I could not figure that out, so I tried to create a report under Projects that fil...
3 Answers
Melody Chronister
Last activity on 8/31/2022 4:00:44 PM by Melody Chronister
How do you Archive a Knowledge Base Article?
What is the process for archiving a Knowledge Base article and what does archiving do to the article behind the scenes?
1 Answer
Karen Wilson
Last activity on 8/31/2022 3:17:24 PM by Mark Sayers
Change Management Calendar
Does TeamDynamix have a calendar view for IT to visualize all the scheduled changes? If so, can I see an example?
2 Answers
Sarah Glatz
Last activity on 8/30/2022 12:08:05 PM by David Tod
How to remove old projects from the drop-down list for Time Entry?
I know that when we close projects, we have the option to leave them open for time entry. Because of that, we now have a bunch of old projects that appear on our drop-down list for adding time. We want to remove these from the list. How can we ...
1 Answer
Gretchen Cannon
Last activity on 8/29/2022 3:25:50 PM by Mark Sayers
Copy Web Service Method
Is there a way to copy a web service method? The only option I see is "+New"
It would sure be convenient if there were a "+Copy" option, so that a simple edit could be made on the copy instead of having to recreate everything to make o...
It would sure be convenient if there were a "+Copy" option, so that a simple edit could be made on the copy instead of having to recreate everything to make o...
1 Answer
Scott Cory
Last activity on 8/25/2022 4:34:56 PM by Mark Sayers
Edit/Delete time on a ticket
How do we edit or delete time that is entered on a ticket?
3 Answers
Danee Gunka Schwartz
Last activity on 8/25/2022 2:59:16 PM by Danee Gunka Schwartz
Changing email addresses/usernames of all users on the platform
Hello!
The institution recently underwent a name change and in doing so, we're working on changing the email domain of all users.
In TDX, we currently have their username as their email address (@sjfc.edu).
We tested to see what would...
The institution recently underwent a name change and in doing so, we're working on changing the email domain of all users.
In TDX, we currently have their username as their email address (@sjfc.edu).
We tested to see what would...
1 Answer
Samuel Becker
Last activity on 8/25/2022 12:56:36 PM by Mark Sayers
Login History for Multiple users
Is there an easy way to get the last logged in date/time for multiple users at a time. I know i can pull it one by one per user but not efficient if I need to do this for 700 users.
Thanks
Thanks
1 Answer
Cid Cardoz
Last activity on 8/25/2022 9:15:32 AM by Cid Cardoz
Automation Rule that Parses Through Ticket Description
Would there be a way to create an automation rule or email monitor rule that parses through ticket descriptions (email bodies) to obtain a specific number or string?
We are using an asset management platform that automatically sends emails to...
We are using an asset management platform that automatically sends emails to...
1 Answer
Anderson Hanchett
Last activity on 8/23/2022 4:27:32 PM by Mark Sayers
Include 'Thank you' button in ticket template that changes status of ticket?
We would like to give our clients a "Thank you, I'm all set!" button in the emails they get from the ticket system that will just ensure that the status of the ticket is closed. Is that possible? We have a number of our people who are very poli...
2 Answers
Carly Born
Last activity on 8/23/2022 10:35:42 AM by Carly Born