Questions

Microsoft Oauth 2.0 (IMAP)

Can Microsoft Oauth 2.0 (IMAP) still be used to authenticate an email monitor when Microsoft disables basic authentication in October 2022?
1 Answer
Joshua DuBoise Last activity on 6/14/2022 3:59:15 PM by Mark Sayers

Update/Add public requestor information

Hello! Our department will be ingesting quite a few tickets from public requestors (non-users) and do not plan on creating a new user record them. Is there a way for us to create a ticket on behalf of a public requestor? Or, if a public requestor...
1 Answer
chelsea doyle Last activity on 6/14/2022 1:13:13 PM by Mark Sayers

Reporting Time Off: Project vs. Workspace

During our initial TDX PPM implementation a couple years ago, we decided to create a Leave workspace with all relevant Time Off Time Types for as members to utilize as needed for their Time Entry (as members). Although we can't recall why we opte...
1 Answer
Shane L. Colter Last activity on 6/17/2022 5:06:24 PM by Mark Sayers

Display Requestor's Assets on Ticket

Is it possible to display a requestor's assets on a TDX ticket they submit? Can that somehow be added to a form? I realize you can click on the requestor’s name to bring up another window that lists their assets.
Thank You,
Mike Schuster
1 Answer
Mike Schuster Last activity on 6/15/2022 12:47:22 PM by Christasia Bloom

Can you have integrations with multiple Office 365 environments?

Hi
We are a SaaS client with a vanity url. Would it be possible to configure multiple Office 365 environments and provide you with the multiple Application (client) ID values created, to make them available for attachments? That would proba...
1 Answer
Chuck Renninger Last activity on 7/8/2022 2:48:41 PM by Mark Sayers

Resending Notification Step in Workflows

Is it possible to manually resend a notification that has already been sent in a workflow?
Ex. If a user was originally sent a notification but they deleted it, or did not get it for some reason. In that case, we would like to 'resend' the n...
1 Answer
Nathan Ignatz Last activity on 6/20/2022 4:29:45 PM by Mark Sayers

Disabling SSL validation in iPaaS

Hi,
I am trying to use Cisco's DNA Center APIs to create a connector. However, I keep getting hit with: "No such host is known." I tried the API calls in postman and it worked after disabling SSL validation. So I was trying to get that done i...
1 Answer
Mahir Rahman Last activity on 6/22/2022 9:45:31 AM by Mark Sayers

IpaaS: Put/Patch requests for Services

Hi,
Are there any put/patch requests for the Self Services -> Service Catalog -> Get Services connector? If not, then is there a way to set it up?
1 Answer
Mahir Rahman Last activity on 7/8/2022 2:43:57 PM by Mark Sayers

iPaaS Flows: Indexing a funky property

Hello,
As some background, I'm using the Google Sheets connector to go ahead and grab some data from Google Drive, selecting some cells in a spreadsheet.
The connector returns a 'values' field, which, in my specific situation (I'm simply sele...
1 Answer
Emil Sayahi Last activity on 7/8/2022 4:50:07 PM by Matthew Deakyne

iPaaS Forms: Updating 'ComboBox' component's 'Choices' property with flow

Hello,
I have a ComboBox component in a form, and I want it to initialise, once the form is loaded, with a set of values given by a flow.
I've set something up in the 'Conditions' tab of the component's settings, and the flow is indeed being ...
1 Answer
Emil Sayahi Last activity on 6/6/2022 8:31:13 AM by David Tod

Hide technician name from clients

Hello,
I've been ask took into if a technicians name can be hidden to the client when making updates and comments on a ticket.
Can this be done without creating a non-sso TDX account or without making modifications to the notification tem...
1 Answer
Todd Simpson Last activity on 6/2/2022 4:38:39 PM by Mark Sayers

iPaaS: Adding hyperlinks to send emails in Gmail connector

Hello,
Can we add hyperlinks to th email/message body when sending the email through the G-mail connector in iPaaS?
2 Answers
Mahir Rahman Last activity on 6/2/2022 11:30:57 AM by David Tod

What is the best way to transition Ticket tasks to Project Plan tasks ... and retain all info?

What is the best way to transition Ticket tasks to Project Plan tasks ... and retain all info?
1 Answer
Lemuel Mayona Last activity on 6/2/2022 9:29:42 AM by Mark Sayers

How To Embed A Form For Web Requests On Internal Portal

Hello,
Our organization is building out a new portal and we would like to be able to have a form on the new site that would allow users to fill out what they need assistance with and it would come through as a web request to us. We have somet...
5 Answers
Riley Fay Last activity on 6/2/2022 4:15:35 PM by Riley Fay

Project Request to Project.

Hello,


I am trying to set up a project request intake process.

I have everything set up until I try to staff an approved Project Request so that it will become a project.

I am following the directions here (https://solutions.te...
1 Answer
Martha Smiley Last activity on 6/1/2022 1:23:30 PM by Martha Smiley

Card Wall Permissions

HI,
My project team has suddenly lost the ability to make changes to the Cards on the Card wall. They were recently grated permissions. Please let me know what would cause them to lose their permissions?
Also please tell me how to fix thi...
1 Answer
Julie Campbell Last activity on 6/1/2022 11:29:42 AM by Mark Sayers

Ticket Tasks on Ticket Calendar

Is it possible to get Tasks have a Start Date and a Due Date set on the tasks to appear on the Ticket Calendar? We have a group that is starting to heavily use the Ticket Calendar to track work where appointments with individuals are required. So...
1 Answer
Julie Neville Last activity on 6/1/2022 8:54:24 AM by Mark Sayers

iPaaS Flows: Sorting Data?

Hello,
I have a sheet inside an iPaaS flow that has two columns: a string of characters, and a number.
Usually, programming languages, within their standard libraries, contain methods to call to sort various collections of data, such as l...
1 Answer
Emil Sayahi Last activity on 6/1/2022 5:04:07 PM by Mark Sayers

Survey Recipients

Hello! Because of the very large number of public customers we have, we have decided to not create a new requestor/person record for these customers. Will this prevent those customers from receiving a ticket survey request? That seems to be the t...
2 Answers
chelsea doyle Last activity on 5/26/2022 10:34:27 AM by Mark Sayers

People Import Acct/Dept Issue

During our People Import process I've been getting the following error for this one department that already exists in our system. Any idea as to why it may have an issue with it?
"Health & Human Performance (H&Hp)" is not a valid choi...
1 Answer
Todd Simpson Last activity on 5/25/2022 11:44:30 AM by Mark Sayers

Estimated hours and date changes and resource availability questions

Greetings!
I don't think what I ask below is possible, but I wanted to confirm.
1. On a waterfall plan, is it possible that when estimated hours are set, and those hours are beyond the available capacity of the assigned resource, that th...
1 Answer
Alyx Lyons Last activity on 5/25/2022 11:25:10 AM by Mark Sayers

Search Result Return "Client Home Portal"

Hello, we have named our primary Service Portal application to "UO Service Portal", but as the screen capture shows search results on "UO Service Portal" show "Client Home Portal". Can we change this value, or will it take some time before the "...
1 Answer
Tevis Boulware Last activity on 5/23/2022 12:35:15 PM by Mark Sayers

Trouble with Web Service Parameter from Workflow

Greetings,
I'm having trouble invoking a web method using a parameter from a previous web method.
The first web method gets the asset from a ticket https://skagit.teamdynamix.com/TDWebApi/api/1271/tickets/{{id}}/assets Param...
1 Answer
Torstein Early Last activity on 5/23/2022 12:11:13 PM by Mark Sayers

Service Request Details

Good morning,
I created a workflow with approval steps. If the approver is just a user in the ITSM, how can I make it visible for them to see all of the service request details? Currently, they can only see who created the ticket and the work...
2 Answers
Valencia Ingram Last activity on 5/23/2022 11:59:46 AM by Valencia Ingram

Adding attachment by attachment id

Uploading attachments via the API or with iPaas only permits attachments smaller than 5mb. We have some attachments that are put on a ticket by an email monitor and want to put those same attachments on other tickets. Is there someway we can add ...
1 Answer
Braden Hansen Last activity on 5/20/2022 1:08:59 PM by Mark Sayers

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