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General QuestionsRelated Asset Application
When creating a service, is there a way to set the related asset application as a setting rather than (in addition to) in the service form? i.e. as a property of the service catalog, so that services end up in a specific asset application by defa...
1 Answer
David Tod
Last activity on 1/10/2024 2:07:44 PM by Mark Sayers
Create relationship between Projects and Assets
We would like to create many-to-many relationships between Projects in our Project Planning Module and Assets in our Application Portfolio, so that we can support our security team is assessing applications in a timely manner that supports decisi...
1 Answer
Skye Swoboda-Colberg
Last activity on 1/10/2024 1:42:22 PM by Mark Sayers
Privileged-Access Management Process
Hi,
Have any other TeamDynamix-using organizations used TeamDynamix to create a privileged-access management process? We're getting read to build one, but would like to have some ideas.
Best,
Sheila
Have any other TeamDynamix-using organizations used TeamDynamix to create a privileged-access management process? We're getting read to build one, but would like to have some ideas.
Best,
Sheila
1 Answer
Sheila McBride
Last activity on 1/10/2024 11:18:44 AM by Mark Sayers
People Import - Groups
Hi!
Is there a way during user import from Import Jobs to create a user, but also add them to an existing group? if so, what field heading is needed?
Is there a way during user import from Import Jobs to create a user, but also add them to an existing group? if so, what field heading is needed?
1 Answer
Michael Rodriguez
Last activity on 1/10/2024 10:35:29 AM by Mark Sayers
Reports not able to filter on custom attributes with dependencies?
I'm trying to create a report for using an onboarding form, and who is requesting hardware, which is done with a custom attribute on that form.
In the report I'm filtering by the form and I would like to also filter out for a selection on tha...
In the report I'm filtering by the form and I would like to also filter out for a selection on tha...
1 Answer
Nathan Ignatz
Last activity on 1/10/2024 10:32:47 AM by Mark Sayers
Users Import Job Question
Hello,
Our import job for users had been running fine for quite a while until early December when it suddenly stopped. We can't figure out any reason as to why. We've tried restarting the server where the file TDX uses lives but that hasn't r...
Our import job for users had been running fine for quite a while until early December when it suddenly stopped. We can't figure out any reason as to why. We've tried restarting the server where the file TDX uses lives but that hasn't r...
1 Answer
Values in "contains" field
Hi,
I'm building automation rules to pick up key words from a description field. How must the sought-after values be formatted?
Right now, I have them listed with commas, but the rule is not catching them.
I think you're going to say...
I'm building automation rules to pick up key words from a description field. How must the sought-after values be formatted?
Right now, I have them listed with commas, but the rule is not catching them.
I think you're going to say...
1 Answer
Sheila McBride
Last activity on 1/9/2024 3:25:30 PM by Mark Sayers
Updating Project Manager via API
Is it possible to update the Project Manager via the API? I've tried both the Patch Project and Update Project methods and receive a success response to the call, however, the project is not actually updated.
We are using a placeholder record...
We are using a placeholder record...
1 Answer
Corrine Knox
Last activity on 1/9/2024 3:01:51 PM by Mark Sayers
Project Status not displaying
Hi,
I have entered a number of project status options for our PM team to choose from when they update a project. However some of them do not appear as an option to select from within the project. I have the project status set to active and...
I have entered a number of project status options for our PM team to choose from when they update a project. However some of them do not appear as an option to select from within the project. I have the project status set to active and...
2 Answers
Michael Horn
Last activity on 1/22/2024 1:18:29 PM by Michael Horn
Due Dates vs SLAs
We are looking to implement 15-day due dates for Software and Hardware type tickets and report on overdue tickets.
I would like to ask the community if it in their experience it is better to use SLAs based on type or add due dates to ticketin...
I would like to ask the community if it in their experience it is better to use SLAs based on type or add due dates to ticketin...
1 Answer
Anderson Hanchett
Last activity on 1/10/2024 12:34:31 PM by Brittany Renn
Migrating from Microsoft Project to TDX
Hello,
Our organization is currently migrating from Microsoft Project to TDX. Is there any kind of API or import process to avoid us having to recreate these manually?
Our organization is currently migrating from Microsoft Project to TDX. Is there any kind of API or import process to avoid us having to recreate these manually?
1 Answer
Ryan Folks
Last activity on 1/9/2024 11:51:17 AM by Mark Sayers
Ticket History Report - does not seem to be working properly
Hello,
I have used the Ticket History report for a couple of years. It seems to be working differently and incorrectly since the recent upgrade.
The totals seem to be the same for several different date ranges that I enter so I ran a rep...
I have used the Ticket History report for a couple of years. It seems to be working differently and incorrectly since the recent upgrade.
The totals seem to be the same for several different date ranges that I enter so I ran a rep...
2 Answers
Shannon Sharon
Last activity on 1/8/2024 2:08:32 PM by Shannon Sharon
Approval access and User reports to list
Good Afternoon,
I have a couple of questions..
Is there a way to find out who has access to approve Change Requests? Is there a way to find out whos change request someone can approve?
I have a couple of questions..
Is there a way to find out who has access to approve Change Requests? Is there a way to find out whos change request someone can approve?
1 Answer
Rick Garcia
Last activity on 1/5/2024 3:39:15 PM by Mark Sayers
Report for "Age" after Assignment
Hello, we have a customer who wants a report "that shows the age of a ticket after assignment". For example, most tickets go to a Tier 1 group, and then the ticket could be assigned to a Tier 2 group. We are looking for a built-in metric to sho...
1 Answer
Tevis Boulware
Last activity on 1/5/2024 1:26:54 PM by Mark Sayers
Portal "Admin" Operation
Please see below; when I click on a Ticketing application and select "Admin" from the management gear, I am taken to the admin page for that application. However, when I do the same for a service portal application, I am taken to the admin page ...
1 Answer
Tevis Boulware
Last activity on 1/5/2024 9:36:06 AM by Mark Sayers
Create Task Creation Based on Date Field in Ticket
Hi,
Happy New Year!
I'm working on a ticket in which people need their cell phones equipped with an international plan when they travel. They tell us the travel dates and we want to trigger a task that the tech would go in the day before...
Happy New Year!
I'm working on a ticket in which people need their cell phones equipped with an international plan when they travel. They tell us the travel dates and we want to trigger a task that the tech would go in the day before...
1 Answer
Sheila McBride
Last activity on 1/4/2024 4:44:41 PM by Mark Sayers
Limit on bulk API operations?
I'm looking to bulk add people to an Org application. The /people/bulk/changeorgapplications endpoint is the exact solution I need but the documentation doesn't state what the maximum length of the list of UserUIDs I can include in my payload. ...
1 Answer
Nick Nunn
Last activity on 1/4/2024 2:51:06 PM by Mark Sayers
Contacts in Tickets
If I were to have someone be notified of certain tickets via Automation Rules, would they be added as a contact to the ticket and be able to see the ticket?
1 Answer
Darrin Johnson, Jr.
Last activity on 1/3/2024 1:15:14 PM by Mark Sayers
With the sandbox refresh is it just ticket data taken from Thursday prior, or all the production configurations as well?
Hello,
I just had a question about the data that comes across with the sandbox refresh from production. I have read the guidance that the data that is copied across to the sandbox from production is from the Thursday evening before the refres...
I just had a question about the data that comes across with the sandbox refresh from production. I have read the guidance that the data that is copied across to the sandbox from production is from the Thursday evening before the refres...
1 Answer
Samuel Jones
Last activity on 1/3/2024 9:16:15 AM by Brittany Renn
Issue with Date/Time Format in API Web Service Method
We have an application I am trying to interact with using a. web service method.
I am using the "Created" attribute as the Start time in the JSON Body:
"start":"2024-01-02T22:30:27Z", The application is expecting the start date/time ...
I am using the "Created" attribute as the Start time in the JSON Body:
"start":"2024-01-02T22:30:27Z", The application is expecting the start date/time ...
1 Answer
Scott Cory
Last activity on 1/3/2024 9:30:33 AM by Mark Sayers
Sharing knowledge base reports
Is there a way to share a knowledge base report with a technician user without giving them access to analysis?
1 Answer
Mariah Rible
Last activity on 1/2/2024 4:28:09 PM by Mark Sayers
Ticketing email error/automatic replies
We have emails going to news@fsw.edu and when they do we have it automatically create a ticket, however, we made it so tickets wouldn't be created when an automatic out of office response occurs. there is a glitch ,as for some reason we just n...
1 Answer
Michelle King
Last activity on 1/2/2024 11:00:55 AM by Mark Sayers
Converting string to all upper case
Looks like iPaaS does not have string.toUpperCase() function. How would I go about converting a string value stored in one of the properties to all upper case letters? Example: "text" to "TEXT"
1 Answer
Bodek Frak
Last activity on 1/2/2024 8:48:44 AM by David Tod
Adding Name of Portal to the Portal Page
Hello, it has been a while. I can get an image on a new Client Portal Page but how do you display the name of the portal on the portal page? See below:
1 Answer
Tevis Boulware
Last activity on 12/28/2023 9:35:03 AM by Brittany Renn
Resources Rejoining the Organization
Hello
We have a situation where the resource was working for a certain period say from Oct 2021 through June 2023 and took a sabbatical. The person has rejoined now. How do I set the dates for the user in the Users Section in Administration ...
We have a situation where the resource was working for a certain period say from Oct 2021 through June 2023 and took a sabbatical. The person has rejoined now. How do I set the dates for the user in the Users Section in Administration ...
1 Answer
Meena Murali
Last activity on 12/27/2023 4:49:32 PM by Mark Sayers