If we want to populate the 'Reports To' field, what information needs captured?
TD User ID, UserName, Authentication Username?
Can a supervisor view the time card of one of the people who report to them?
We are seeing that a technician viewed and commented on a ticket from the Mobile View but the ticket didn't update that the technician 'first read' the ticket. Is this intended or is there a bug?
I added the screen shots. Yo...
We are looking to migrate from BMC Footprints 11.0.2 to TeamDynamix - we have been informed that many other customers have successfully migrated from this platform before. Can you provide the scripts used by other clients to successfully ...
I noticed the email messages I receive where I added Alerts for myself to a ticket, are not formatted like the system ticket alerts. How can I change formatting on these Alerts?
Ticket: TD Title Task Bug
We would like to prevent ticket users from editing the original info when a ticket is assigned. We would like them to use the Update option only when dealing with tickets. Is this possible and if so how?
We have a series of Ticketing Applications that are similar, and it would greatly help if we could copy an existing Ticketing Application to create a new Ticketing Application, is this possible?
I'm having trouble adding an application administrator in the 9.2 preview environment.
I'm an administrator and I can get to the page where I add a user but when I choose the magnifying glass I can't seem to come up with any combination of fi...
Is it possible to use SSO in the release preview environment if you have a custom domain configured? I understand from the notes on https://app.teamdynamixpreview.com/ that "URLs not in the scheme of *.teamdynamixpreview.com (i.e. vanity URL...
We are currently using the Email Service to convert the results of an external form to a TD Ticket. However, we are seeing limitations to this approach. For example, we have about 60 email accounts dedicated to this service to handle the differ...
Why can't you ask a question in Questions?
In My Work – My Assignments you can sort by Priority. Is there a way to save that?
I know there's no way to move around the fields in the Asset input screen but is there a way to delete fields so they just don't appear? We don't put costs in at all and it appears to be required although a zero amount is there by default, it wo...
I'm trying to create a report that allows me to return CLOSED tickets in a date range. However, the "closed" attribute is not an option to filter by. Resolved exists, and perhaps we should have been using resolved and not closed but now...
Can client licensed users see project info and projects plans from within the portal under certain circumstances (e.g., if stakeholder).
If what would need to be put in place in order for them to view the projects?
If sponsor? If stakeh...
We were attempting to pull some information from the Finance application through the API and noticed that the Finance application doesn't seem to have a way to pull data from the API, we are looking to do some separate analys...
What is the difference between the two status classes 'New' and 'In Process'. I don't see any change in the options for the field 'Health' or any other field when the custom status class is changed from New to In Process or vice versa.
We have set a new admin with admin rights to one of our sister ticketing applications. The new admin cannot view any tickets sent to him or his group (other technicians can). New admin settings have all been mirrored to the previous admin. Please...
We've come across an issue that's arisen since our update to version 9. Previously, new tickets merged into existing tickets would show the full content of the new ticket after being merged. Now, whenever a new ticket is mer...
Is there a way to delete a portfolio or change the manager of a portfolio
as an admin?
When I enter Community from our TeamDynamix production SaaS environment and then click Questions, it opens another browser window with the Client Portal showing the main Questions module page but I am forced to sign-in again. Why does it not sync...
I would like to create Team Dynamix account to access a project created by my colleague.
How should I proceed in creation of the account,I was unable to find the links to create an account.
Team Dynamix Support,
I am trying to create a chart on a report and no values are appearing in
the value drop down. Therefore I can't save.
I know there are values there.
We had a situation where tickets were created so they could be converted to tasks. We had a situation where we needed to make changes to the project outside of TD so we exported the plan and deleted it from TD. All the tickets came back. We have ...
We are looking to import our assets from another system (Footprints) into Team Dynamix and using the template, it doesn't appear to be any field that will import the Lease # (Contract # in TD). How would we do this? I know that we will need to ...