Can anyone delete a Ticketing Application once it is created?

If an admin of our environment creates a Ticketing Application in error, can it be deleted?
3 Answers
Marcus Demas Last activity on 12/8/2017 10:46:04 AM by Mark Sayers

documentation about onedrive bcase integration

Stacey wants to know where she can find documentation about one drive integration support. Will you point her to the right KB article?
1 Answer
Stacey Marriott Last activity on 5/7/2015 2:40:17 PM by Matt Sforza

need help getting a report build that we can get billable time

I am running the actual hours report that is built but I am trying to get some billable time on a custom report so he doesn't have to rebuild the report every time.
We are wanting to add cost rate and cost amount to our custom report.

1 Answer
Kevin Cook Last activity on 5/6/2015 6:06:43 PM by Drake Sigler

Should Plan %Complete match % of Tasks Complete on Project Update Status page?

I am wondering ig the Plan %Complete should match % of Tasks Complete on Project Update Status page because ours do not.
Are these two figures supposed to be different? If yes, can you please help me understand how it works?
5 Answers
Billie Herman Last activity on 6/10/2015 8:19:38 AM by Drake Sigler

TDNext and TDClient Links not appearing in Notifications

We have made on minor modifications to the Project Notification templates (color and header to match our University branding). We have reports that some notifications do not include the links to TDNext and TDClient even though they appear in the...
3 Answers
Bob Black Last activity on 6/9/2015 12:46:41 PM by Melissa Stockbridge

Is it possible to create a short cut for resources to update critical tasks?

We have a project that has critical tasks we set alerts on. Our teams have a tendency to be remiss in updating certain critical tasks because it's too "time consuming", or "too many clicks". With that being said, I have a few...
1 Answer
Jeanine Heming Last activity on 4/30/2015 3:09:13 PM by Jason Ehmann

Resources and Project Plans

To manage resources on a project, we have to follow two steps:
Add a resource to the project and estimate her/his hours through MANAGE --> RESOURCES Then, via the plan --> create tasks, estimate hours and assign resources. (this s...
1 Answer
Michael Abelaj Last activity on 4/30/2015 2:45:55 PM by Jason Ehmann

What is the time out time for TD?

How long for a user to be timed out or logged out due to inactivity?
5 Answers
Richard Musal Last activity on 8/30/2016 1:50:22 PM by Richard Musal

Data dictionary

Is there a copy of the database dictionary available as a resource? We are currently on version 8.6.1
Thanks. Michael
1 Answer
Michael Pare Last activity on 5/1/2015 2:25:24 PM by Aaron Crane

Defining Project Types and Attributes

Is there a way to add a project attribute at the time a project type is defined without having to go back to the attribute, search through the list of project types and add it there? I know it lets me create a new attribute, but not choose from ...
1 Answer
Jeanine Heming Last activity on 4/28/2015 11:43:10 AM by Aaron Crane

Plan Date format

Is there a way to change the date format for tasks in the plans to DD-MM-YY (or other)?
1 Answer
Anette Petersen Last activity on 4/30/2015 4:05:31 PM by Marcus Demas

Do we have an SPF Record for email?

1 Answer
Aaron Crane Last activity on 5/6/2015 9:07:02 AM by Drake Sigler

Who can be an email recipient for a report?

3 Answers
John Borwick Last activity on 5/17/2019 10:41:18 AM by Jennifer Altman

Where are the Change Logs in TD?

I would like to know who is changing the status in our instance. Is there a log that i could search through to find that information.
4 Answers
Kevin Cook Last activity on 4/28/2015 12:40:56 PM by Kevin Cook

How to get Approval by All to Work?

Hello, we have a workflow step that has approval set to "all" with two people listed as the approvers. It had worked correctly after we set it up but about two months ago it stopped working as expected. Now if either person approves, th...
1 Answer
Stacey Marriott Last activity on 5/1/2015 10:38:55 AM by Aaron Crane

Reply-to address for notifications

How do I change the email "reply-to" address for notifications?
1 Answer
Anette Petersen Last activity on 4/28/2015 11:58:55 AM by Aaron Crane

How do I set dependencies between tasks?

How do I set dependencies between tasks without having to know the numbers on the tasks?
5 Answers
Anette Petersen Last activity on 6/24/2015 12:53:31 PM by Drake Sigler

Mapping information from SOAP API to REST API and not losing anything in the process...

I have been moving us from the TeamDynamix SOAP API to the REST API. I looked at the different ticket structures and tried to map 1-1 the fields we set to create a ticket using the SOAP API with the fields we set to create a ticket using the RES...
1 Answer
Suzanne Vogt Last activity on 4/16/2015 8:55:56 AM by Matt Sayers

Entering Forecasted Operational Time

I know I've seen this before, but how can I enter in future forecasted operational time so my availability is properly reflecting my true capacity for project work?
1 Answer
David Konerza Last activity on 4/28/2015 12:08:51 PM by Aaron Crane

Survey questions aren't changing after update

Hello, I created a survey a couple weeks ago. Last week I came back to it and edited the questions. The questions display correctly on the questions tab but the old questions are what's displaying on the preview and it's what a customer sees when...
4 Answers
Stacey Marriott Last activity on 4/17/2015 1:39:13 PM by Stacey Marriott

Submit time as final accidentally

I have an employee that submitted his time as final but we don't use that feature. Is there a way that he can put time in that time period after the fact?
1 Answer
Kevin Cook Last activity on 4/9/2015 3:31:20 PM by Matt Sforza

% Complete on Project Plan is not recalculating when changes are made on checked out plan

I have a project with a plan. I add tasks to it, but the overall % complete for the plan does not change when I add, delete, or update tasks. I am the only one using the plan at this time. I know there is a delay in refreshing data on the plan -...
4 Answers
Billie Herman Last activity on 5/1/2015 2:33:29 PM by Drake Sigler

Is it possible to run the asset import on a regular basis?

What is the impact on items already in the Assets module? Are they overwritten or could we end up with duplicate values?
1 Answer
Christopher Muller Last activity on 4/7/2015 2:54:50 PM by Drake Sigler

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