Questions

Project close date

Can we report on the project close date? Cannot find it in the drop downs.
This is expected to operate much like the create filter for the project.
1 Answer
Brian Coolidge Last activity on 2/12/2016 3:12:24 PM by Mark Sayers

Project Classification

Can we edit the description for Project Classification? We do not use that field as described.
3 Answers
Dalin Bruns Last activity on 2/9/2016 1:49:34 PM by Jamey Stock

As an Admin is there anyway to see Saved Report details

In the Admin module I can see a list of 'Saved Reports', who the owner is and if the report is private, global, or shared with groups. Is there anyway as a system admin to see the details of a report without changing the ownership?
1 Answer
Kathy Holman Last activity on 2/9/2016 12:00:24 PM by Jamey Stock

Beta Windows Task Manager Setup

In the FAQs for the Beta program it states that the Beta is only for Saas customers. We do have access to a Tufts Saas site so we can test new functionality. However, at the PPM meeting it was stated that we could use the new Beta Task Manager ...
1 Answer
Melissa Stockbridge Last activity on 2/10/2016 11:15:41 AM by Chris Neiger

My Approvals Report in Dashboard

My Work App has this awesome My Approvals report. It shows approvals for both project requests and for ticket workflows.
I do not seem to be able to add it to a desktop dashboard.
Am I missing something?
I can add a report it seems ...
2 Answers
Richard Musal Last activity on 2/8/2016 4:54:33 PM by Richard Musal

Can We Restrict Technicians' Access to a Sub-Set or Group of Tickets?

Hi TD,
We have a requirement that has developed as we are in the midst of implementing the ITSM tools in TD. We have a unit on campus, CAID, that provide technology support to Faculty, primarily for our Learning Management System. In our cu...
1 Answer
Heather Fraser Last activity on 2/5/2016 1:41:00 PM by Mark Sayers

X Axis not displayed on project status chart

We have a particular project where the X-axis is not displaying the date on the status chart. Any idea what might cause the date not to display in this situation? All other projects are displaying the chart as expected.
Project -> Manage...
4 Answers
Peter Baxter Last activity on 3/18/2016 2:01:22 PM by Mark Sayers

Classifications and categories

Hi, is there a way to tie categories to a specific classification? I would want this to work in the same way that types are associated with categories. So the hierarchy would simply look like Classification > Category > Type.
We have tw...
1 Answer
Wesley Ng-A-Fook Last activity on 2/4/2016 3:39:59 PM by Mark Sayers

Can “Service” field on Ticket creation screen be made mandatory?

We are using TeamDynamix version 8.4.1.

Can “Service” field on Ticket creation screen be made mandatory?
1 Answer
Jay Amin Last activity on 2/4/2016 10:52:31 AM by Mark Sayers

Hourly Bill Rate & Hourly Cost Rate

Hello,

We are currently trying to understand how "Hourly Bill Rate" & "Hourly Cost Rate" impacted the "Budget" and the "Budget Used". Is one of these rates used to calculate "Budget" base...
1 Answer
Jeff Ellington Last activity on 2/4/2016 11:27:24 AM by Jamey Stock

Ticket work after hours

What is the best way to indicate ticket work that needs to be conducted after hours? Currently, we have a ticket workflow with migration steps to a particular environment, e.g. Test, Prod, Training. Some of the these moves need to take place af...
1 Answer
Dalin Bruns Last activity on 2/4/2016 12:26:26 PM by Mark Sayers

CompletedDate in https://api.teamdynamix.com/TDWebApi/api/{appid}/tickets/search

When executing a ticket search, CompletedDate is not populated with the correct date (it's set to 0001-01-01T05:00:00Z), requiring a subsequent call to https://app.teamdynamix.com/TDWebApi/api/tickets/{ticketid}.
I'm calling with
curl -...
2 Answers
Micah Cooper Last activity on 2/4/2016 9:17:31 AM by Mark Sayers

TD Reporting

Hello —

I am working on a project to clean up some of the “junk” we’ve created in TD over the last two years. I would like to create reports that may show how frequently (or the last time) the following features were ...
1 Answer
Michael Fiszlewicz Last activity on 2/2/2016 3:48:35 PM by Mark Sayers

copying tasks from one plan to another

Hi,

Is it possible to copy task from one plan and paste into another? If so - how can this be done?
1 Answer
Letha King Last activity on 2/2/2016 3:42:31 PM by Mark Sayers

Fwd: TD Customer Portal Thought

Our original on-premise install was a migration from hosted. As a result, all of our logins are username@brynmawr.edu rather than simply a username. I would like to discuss if we could change all of our users to a simple username login without lo...
1 Answer
Amy Pearlman Last activity on 2/2/2016 3:38:55 PM by Mark Sayers

Ticket export question

I need to export some tickets with their attachments. Can you provide some instructions on how to do that?
1 Answer
Joanie Raisovich Last activity on 2/2/2016 3:23:08 PM by Mark Sayers

field lockdown

Hi,

I created an attribute and am wondering if I could lock it down so that only a certain group of people can make entries into it?
1 Answer
Letha King Last activity on 2/2/2016 1:13:44 PM by Mark Sayers

Update Count on the Status Chart

Is there a way to report on the Update Count from the status chart screen. You can see the count when you look at the status chart.
1 Answer
Barrie Sutton Last activity on 2/2/2016 10:35:57 AM by Mark Sayers

Is there a way to manually add a location?

I would like to manually enter a location--not upload it. Is there a way to do this?
2 Answers
Jill Swenson Last activity on 2/1/2016 5:01:52 PM by Kris Kennedy

How do you satisfy Respond by SLA?

What satisfies the respond by SLA?
Will a ticket comment notifying user be enough?
Ticket update notifying user?
Does status need to change?
19 Answers
Richard Musal Last activity on 4/4/2016 11:12:50 AM by Monica Crawford

Missing 'Admin' icon in the applications menu

I have a user that I believe is setup as an Admin, and has signed on since her security was upgraded (we are in TD 9.2).
When she goes to the application menu, the 'Admin' icon does not appear - she will see Desktop, Analysis, Assets/CIs,Bri...
10 Answers
Tim Chittenden Last activity on 2/22/2016 2:27:43 PM by Mark Sayers

Ticket Report for Group

We're trying to get a view using either a ticket report or filtering on tickets that will show all tickets anyone from a particular group has touched in a certain time frame. Many of our tickets will be created by our help desk, assigned to a gro...
1 Answer
Stacey Marriott Last activity on 1/29/2016 3:59:12 PM by Mark Sayers

Bomgar Integration

I have TeamDynamix integration set up with Bomgar now. We have a test ticket open (1222390) and the session request and end session data are being updated in the ticket feed and an XML file is attached. I am not sure what the benefit is of the X...
1 Answer
Sara Solland Last activity on 1/29/2016 9:51:50 AM by Phil Curl

Issues getting table formatting to work correctly in KB

We're trying to add some tables into a KB article, but when we try to set formatting on the Table Properties, the settings are not staying. Also, while creating the Table it looks fine, but when we save and view the KB article lines aren't showi...
1 Answer
Kathy Holman Last activity on 2/1/2016 9:30:09 AM by Jamey Stock

My Work - My Approvals

Good Morning,

We went live with our new ticketing application last Tuesday. It is titled "Information Systems". Maybe I don't have things set up just right. For some reason a ticket (removed) is not listed in My Work - My Approvals...
1 Answer
Dawn McIntosh Last activity on 1/28/2016 3:39:38 PM by Mark Sayers

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