Questions

keeping tabs on tickets for a group of departments

I have an idea or two about how to attack this problem but I won't say what they are so I don't lead you in any particular direction. We have a person that likes to see all tickets for his department (actually a group of departments). What is t...

1 Answer

Greg Van De Mark Last activity on 9/11/2014 5:07:20 PM by Drake Sigler

What is Client + Reporting Role

Is there a cost related to this client role?

1 Answer

Barrie Sutton Last activity on 9/11/2014 5:05:24 PM by Drake Sigler

TDTickets and Requests?

Our new governance process will make it likely we will receive customer requests via a separate ITSM tool (FrontRange HEAT), but the request will need to be moved to TeamDynamix for fulfillment.

Questions....

Please address each questio...

1 Answer

Andy Novak Last activity on 9/10/2014 5:30:22 PM by Drake Sigler

Comments Section

A client contacted me today to ask me why they could not see my comment in the feed of the ticket they requested. I tested it. Indeed, the client requestor can only see the comments they make and no other comments in the feed section of their t...

1 Answer

Dawn McIntosh Last activity on 9/10/2014 5:28:43 PM by Matt Sayers

Question about why an ex-user is still receiving TD notifications

According to the attached email, Joseph Danko, a student at Manhattan is still receiving notifications from TeamDynamix after being converted to a customer. Why?

1 Answer

Richard Musal Last activity on 9/10/2014 5:27:40 PM by Drake Sigler

Can't add time to task you are not assigned

I'm not sure if this changed in 8.6 or not, but we just found that if even if we are assigned to a project, we can only add time on the task to which we are specifically assigned. Previously, if we were assigned to a project but not to a specif...

1 Answer

Viki Mueller Last activity on 9/10/2014 5:23:59 PM by Drake Sigler

regarding project plans that become obsolete

We've got a project that has a project plan attached that has become unusable although time has been reported against the tasks in the plan for some time.

The user wants to start over basically and create a new plan that replaces the old on...

1 Answer

Andy Novak Last activity on 9/10/2014 5:25:39 PM by Matt Sayers

Access to Admin application

There is no longer an option to check TDAdmin under Applications when doing User setup. How do I make someone an Admin? I gave the same role that I have but the new Admin cannot get to the Application.

1 Answer

Barrie Sutton Last activity on 9/10/2014 5:21:22 PM by Drake Sigler

when a portfolio planning item is turned into a project...

Let's say a portfolio planning item is in "Approved" status. The next step is for the evaluator to turn it into a project.

Once an item is turned into a project, I am assuming that it no longer shows up in the portfolio planning m...

1 Answer

Andy Novak Last activity on 9/10/2014 5:18:26 PM by Drake Sigler

classification field, etc.

We are considering using the classification field and adding to that (Operations, Project - Tactical, Project - Strategic, Project - Mandated). When I go into the release preview portal and request a new service I notice that the Classification...

1 Answer

Andy Novak Last activity on 9/10/2014 5:15:55 PM by Drake Sigler

IE10 and TD 8.5 - Display issues

We have a user who is on IE10 and using TeamDynamix version 8.5. The Time & Expense application and MyWork application are not showing up as options - either as tabs or from the 'menu' of available TD applications.

He is able to access ...

1 Answer

Susan Watts Last activity on 9/10/2014 5:15:11 PM by Matt Sayers

Google search into TDHE service catalog, knowledge base

We set up our website's (www.uwrf.edu) Google search to be able to search through uwrf.teamdynamix.com. We are not getting results from TDHE when searching. Do you know if something on your end is prohibiting this from working (e.g., not allowi...

1 Answer

Greg Van De Mark Last activity on 9/10/2014 5:09:08 PM by Drake Sigler

printing tickets: configurable?

A person here wants to include the feed in the printed version of the ticket. Is that configurable by administrators? I cannot find it.

3 Answers

Greg Van De Mark Last activity on 11/29/2016 3:02:20 PM by Mark Sayers

Issue processing reply-by-email for deleted tickets

We have been having this problem for awhile, but I wanted to go ahead and report it.

We use the email service (managed by a program from TD named "E-Mail Service Configuration Utility") that sends/receives emails associated with t...

1 Answer

Arlen Strader Last activity on 9/9/2014 5:29:22 PM by Matt Sayers

% Complete on Plan

· I have a *project* called ‘DHCP – Move Static IPs to

Reservations’.

· Within that project is a *plan* called ‘Moving Static IPs to DHCP

Reservations’, this is the only plan in the project.

· If I look at the % complete on the pl...

1 Answer

Michael Abelaj Last activity on 9/9/2014 5:29:15 PM by Drake Sigler

Problem Assigning Tasks

We're having issues assigning ticket tasks to a couple users. They have the same security role and permissions as other users in their group, but they do not show up in the assignment list.

Why could that be?

1 Answer

Barbara Herbert Last activity on 9/9/2014 5:24:50 PM by Drake Sigler

KPIs questions

I need to clarify some open questions that I have regards the KPIs calculation in TD:

1.- If a project has more than a workplan, how are the KPIs calculated in the scenarios below?

- If both workplans are baseline

- If there are two w...

1 Answer

Carmen Villen Puerto Last activity on 9/9/2014 5:20:24 PM by Matt Sayers

combining projects

We have two on-going projects in TeamDynamix that will both be replaced by a third project.

What is the best practice for creating a replacement project and how do we deal with the projects that already exist relative to the new project?

1 Answer

Andy Novak Last activity on 9/9/2014 5:20:13 PM by Drake Sigler

SLA attribute on forms

I have been working with SLAs a bunch recently and love their versatility, but there are two things I'd like to ask about: 1) Is there a way to set an SLA to change when you change an existing ticket's type to the SLA assigned to that type? 2) ...

2 Answers

Robbie Talbot Last activity on 6/24/2015 10:27:14 AM by Jeremy Luring

SLA attribute on forms

I have been working with SLAs a bunch recently and love their versatility, but there are two things I'd like to ask about: 1) Is there a way to set an SLA to change when you change an existing ticket's type to the SLA assigned to that type? 2) ...

1 Answer

Robbie Talbot Last activity on 9/9/2014 5:16:27 PM by Matt Sayers

Type limitations

I am trying to limit what ticket types folks can use when creating a new incident, but even with the configuration shown in attached picture, people can still see and use this ticket type who are not in the response center group. Suggestions?

1 Answer

Robbie Talbot Last activity on 9/9/2014 5:14:43 PM by Matt Sayers

Question with adding an attachment to a project task

When trying to add an attachment to a project task, I chose to attach a file from my computer, however it made me also select a briefcase location - shouldn't item #2 only appear if you choose to attach from the briefcase? See the screen shot b...

1 Answer

Geri Hein Last activity on 9/9/2014 5:11:20 PM by Matt Sayers

person in a group and not in a group

We set a user up in TDHE into a group:

Admin > Users > (User) > Groups

We put him in the 'Endpoint Management' group and have set that as his primary group.

When we run ticketing reports, he is not showing up in group report...

1 Answer

Greg Van De Mark Last activity on 9/9/2014 5:14:34 PM by Drake Sigler

replying to an old project email: unsuccessful

It seems that replying to an older email from TeamDynamixHE does not update TeamDynamixHE. Is that amount of elapsed time configurable by administrators? Does that configuration control both replies to project and ticket email?

1 Answer

Greg Van De Mark Last activity on 9/9/2014 5:08:12 PM by Matt Sayers

Using project calendars and events

I have been doing some experimenting with events in calendars and it seems that if you create an event that is "pending" there is no way to see the event unless you include yourself in the notification, click on the event link in the ...

1 Answer

Nancy Fisher Last activity on 9/9/2014 5:06:54 PM by Drake Sigler

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