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General QuestionsTeamDynamix version 8.4 Installation Requirements
Is TeamDynamix version 8.4 compatible with Microsoft SQL Server 2012? I am unable to locate an installation requirements document in the knowledge base for anything other than version 9.0. Any help is appreciated! :)
1 Answer
Geoffrey Pagel
Last activity on 8/19/2015 9:59:05 AM by Phil Curl
Project Request approved but not showing up in Projects
This project has been approved but is still not showing in the Projects
tab:
tab:
2 Answers
Alex Nyce
Last activity on 8/19/2015 11:11:04 AM by Matt Sayers
Best Practice for Desktop Templates
When we import users into Team Dynamix is there a "best practice" for how to roll out and then later modify a default desktop template for all users?
3 Answers
Monica Crawford
Last activity on 8/18/2015 1:29:42 PM by Jamey Stock
Is there a way to change the day the time report reminder email is generated. We would like it to be Tuesday instead of Monday.
I've had this request from a few different managers. It doesn't appear to be an option to change this but thought I'd ask.
1 Answer
Nancy Fisher
Last activity on 8/17/2015 12:45:56 PM by Phil Curl
Why don't the attachment names show up when I print a ticket?
When I print a ticket the attachments don't show as if they exist on the ticket. Sometimes I need to use a paper copy of a ticket for documentation. The ticket in question was created by the email service. (913835)
1 Answer
Kathy Holman
Last activity on 8/17/2015 10:03:26 AM by Phil Curl
Would like people that have left UMass to be disassociated with our organization in TD Community.
I read in the KB that a request should be submitted if someone leaves your organization but is still associated with your organization in TD Community. The following people are no longer employed by the University of Mass President Office:
...
...
1 Answer
Nancy Fisher
Last activity on 8/14/2015 3:03:00 PM by Kris Kennedy
How can I report on Ticket Template use?
I'd like a way to see what Ticket Templates are being used. But, i'm not seeing a way to report on the Ticket Template that is being selected at the time of the creation of an Incident. We've also noticed you can't see the Template name once yo...
1 Answer
Kathy Holman
Last activity on 8/14/2015 9:25:03 AM by Phil Curl
Has TD ever interfaced with OnBase?
We are implementing OnBase and wondering if any other of your clients have interfaced it with TD.
Thanks!
LIsa
Thanks!
LIsa
1 Answer
Lisa Carpenter
Last activity on 8/13/2015 4:29:53 PM by Aaron Crane
Can Admins create and/or customize calendar event types, filters, and colors?
Is it possible to add new types of events that would be available for Users to add to a workspace/project calendar ? (i.e. academic dates , deadlines, holidays) Is there a way to customize what color those event types would be on the calenda...
1 Answer
Lena McLain
Last activity on 8/13/2015 9:33:01 AM by Jamey Stock
Edit plan in Inactive project
Can plans in inactive projects no longer be edited? I thought in the past we could build out/modify a plan before the project was activated. With the new version, it appears the plan in an inactive project does not open with Silverlight and can...
1 Answer
Dalin Bruns
Last activity on 8/12/2015 1:19:31 PM by Matt Sayers
How do I report on User accounts missing check box on "This user's capacity is managed"?
I need to run a report to find out which user accounts are missing the check in the checkbox "This user's capacity is managed". I can see in the People report in Analysis field choices for Is Employee and Should report time, but not fo...
1 Answer
Kathy Holman
Last activity on 8/11/2015 9:41:30 AM by Jamey Stock
How do I set a specific service on a ticket created from the email service?
When creating Ticket Types for the email service I can't find where I can set a specific Service for a specific email Ticket template.
1 Answer
Kathy Holman
Last activity on 8/11/2015 9:50:55 AM by Kris Kennedy
How do I set the Email Service ticket due date with our Operational Hours?
How do I get the tickets created by the email service to be set with a Due Date based on our Operational Hours?
Tickets being created from the email service only have one day between the Start Date and Due Date, ignoring our operational hours...
Tickets being created from the email service only have one day between the Start Date and Due Date, ignoring our operational hours...
1 Answer
Kathy Holman
Last activity on 8/11/2015 10:05:38 AM by Jamey Stock
How are departments used in regards to restrictions?
Are users restricted to seeing only their own department's items (or only their own) by applying a department to their account? Does this apply to projects, tickets, anything else?
1 Answer
Steve Corey
Last activity on 8/11/2015 10:55:58 AM by Jamey Stock
Why can technicians assign ticket to groups that are not a Ticketing group?
Our technicians are seeing groups and able to assign tickets to these groups, that are not checked as a 'Ticketing Group'. Why are these groups showing when a technician reassigns a ticket?
1 Answer
Kathy Holman
Last activity on 8/10/2015 4:58:16 PM by Matt Sayers
Task Alerts
I'm experimenting with task alerts. I created a test task, assigned it to a subordinate, set an alert for 'Task is 100% Complete', save the plan, had him login to his work, set the task to 100% complete and I don't receive an email. I created a...
1 Answer
David Doherty
Last activity on 8/11/2015 4:51:16 PM by Chris Neiger
What setting do I need to check to allow my colleague to add lists to a cardwall?
What setting do I need to toggle to allow my colleague to make new lists in cardwall?
1 Answer
Richard Musal
Last activity on 8/6/2015 2:52:20 PM by Matt Sayers
We're interested in creating custom statuses that have custom images ...
I see how to add a new status for projects from the admin function, but I have about 3 I would like to add and want to be able to have a specific image assigned to each so that at a glance, the project managers can see where they are at from the ...
1 Answer
Jennifer Ludwig
Last activity on 8/10/2015 9:51:00 AM by Brandon Montgomery
Avoid Losing Info in an Open Window
Hello, we're an SaaS client. Hoping someone might have a suggestion or answer.
Some Tickets users have complained about losing the incident they started because they click 'new incident' and it opens in the same window, clearing out all the ...
Some Tickets users have complained about losing the incident they started because they click 'new incident' and it opens in the same window, clearing out all the ...
4 Answers
Stacey Marriott
Last activity on 8/14/2015 10:42:56 AM by Jamey Stock
Technician tickets when tech is doing work in multiple groups
How do I associated a technicians work (ticket) to the actual group the work is being done for? If I set a Primary group on the technician and assign a ticket to that tech, the group always shows as the Primary. If I don't associate a Primary, ...
1 Answer
Kathy Holman
Last activity on 8/11/2015 12:18:26 PM by Jamey Stock
No longer have "permission" to edit change % completion for my own plans
I can no longer change the % complete on my own project plans - the system comes back with a statement that I do not have permission to do so. What happened?
15 Answers
Elizabeth Thomas
Last activity on 8/6/2015 3:42:38 PM by Matt Sayers
Can you restore a deleted report?
Hello,
One of my technicians accidentally deleted her report. Can it be restored?
The report was created in the tickets module. The report name was VJ Tickets. The report was deleted this afternoon. Report owner is Vyjayanth...
One of my technicians accidentally deleted her report. Can it be restored?
The report was created in the tickets module. The report name was VJ Tickets. The report was deleted this afternoon. Report owner is Vyjayanth...
1 Answer
Kathy Holman
Last activity on 8/5/2015 5:23:07 PM by Aaron Crane
Can I mass update a Knowledge Base owner?
I now that you have an 'Owner' on the Knowledge Base articles, is there a way I can mass change an owner? I have a student worker that is leaving and I need to change 115 KB articles.
5 Answers
Kathy Holman
Last activity on 2/15/2019 9:48:53 AM by Elizabeth Precht
Default Task Statuses
Hi,
I've noticed there now is a "Default Task Status" field in the new version (9.1). However I can't find the field on the tasks themselves or when creating a "Task" report. Is this field not used yet?
Thanks,
An...
I've noticed there now is a "Default Task Status" field in the new version (9.1). However I can't find the field on the tasks themselves or when creating a "Task" report. Is this field not used yet?
Thanks,
An...
1 Answer
Anette Petersen
Last activity on 8/4/2015 12:54:51 PM by Kris Kennedy