Is TeamDynamix version 8.4 compatible with Microsoft SQL Server 2012? I am unable to locate an installation requirements document in the knowledge base for anything other than version 9.0. Any help is appreciated! :)
This project has been approved but is still not showing in the Projects
When we import users into Team Dynamix is there a "best practice" for how to roll out and then later modify a default desktop template for all users?
I've had this request from a few different managers. It doesn't appear to be an option to change this but thought I'd ask.
When I print a ticket the attachments don't show as if they exist on the ticket. Sometimes I need to use a paper copy of a ticket for documentation. The ticket in question was created by the email service. (913835)
I read in the KB that a request should be submitted if someone leaves your organization but is still associated with your organization in TD Community. The following people are no longer employed by the University of Mass President Office:
I'd like a way to see what Ticket Templates are being used. But, i'm not seeing a way to report on the Ticket Template that is being selected at the time of the creation of an Incident. We've also noticed you can't see the Template name once yo...
We are implementing OnBase and wondering if any other of your clients have interfaced it with TD.
Is it possible to add new types of events that would be available for Users to add to a workspace/project calendar ? (i.e. academic dates , deadlines, holidays) Is there a way to customize what color those event types would be on the calenda...
Can plans in inactive projects no longer be edited? I thought in the past we could build out/modify a plan before the project was activated. With the new version, it appears the plan in an inactive project does not open with Silverlight and can...
I need to run a report to find out which user accounts are missing the check in the checkbox "This user's capacity is managed". I can see in the People report in Analysis field choices for Is Employee and Should report time, but not fo...
When creating Ticket Types for the email service I can't find where I can set a specific Service for a specific email Ticket template.
How do I get the tickets created by the email service to be set with a Due Date based on our Operational Hours?
Tickets being created from the email service only have one day between the Start Date and Due Date, ignoring our operational hours...
Are users restricted to seeing only their own department's items (or only their own) by applying a department to their account? Does this apply to projects, tickets, anything else?
Our technicians are seeing groups and able to assign tickets to these groups, that are not checked as a 'Ticketing Group'. Why are these groups showing when a technician reassigns a ticket?
I'm experimenting with task alerts. I created a test task, assigned it to a subordinate, set an alert for 'Task is 100% Complete', save the plan, had him login to his work, set the task to 100% complete and I don't receive an email. I created a...
What setting do I need to toggle to allow my colleague to make new lists in cardwall?
I see how to add a new status for projects from the admin function, but I have about 3 I would like to add and want to be able to have a specific image assigned to each so that at a glance, the project managers can see where they are at from the ...
Hello, we're an SaaS client. Hoping someone might have a suggestion or answer.
Some Tickets users have complained about losing the incident they started because they click 'new incident' and it opens in the same window, clearing out all the ...
How do I associated a technicians work (ticket) to the actual group the work is being done for? If I set a Primary group on the technician and assign a ticket to that tech, the group always shows as the Primary. If I don't associate a Primary, ...
I can no longer change the % complete on my own project plans - the system comes back with a statement that I do not have permission to do so. What happened?
One of my technicians accidentally deleted her report. Can it be restored?
The report was created in the tickets module.
The report name was VJ Tickets.
The report was deleted this afternoon.
Report owner is Vyjayanth...
I now that you have an 'Owner' on the Knowledge Base articles, is there a way I can mass change an owner? I have a student worker that is leaving and I need to change 115 KB articles.
I've noticed there now is a "Default Task Status" field in the new version (9.1). However I can't find the field on the tasks themselves or when creating a "Task" report. Is this field not used yet?