Questions

TeamDynamix version 8.4 Installation Requirements

Is TeamDynamix version 8.4 compatible with Microsoft SQL Server 2012? I am unable to locate an installation requirements document in the knowledge base for anything other than version 9.0. Any help is appreciated! :)

1 Answer

Geoffrey Pagel Last activity on 8/19/2015 9:59:05 AM by Phil Curl

Project Request approved but not showing up in Projects

This project has been approved but is still not showing in the Projects
tab:

2 Answers

Alex Nyce Last activity on 8/19/2015 11:11:04 AM by Matt Sayers

Best Practice for Desktop Templates

When we import users into Team Dynamix is there a "best practice" for how to roll out and then later modify a default desktop template for all users?

3 Answers

Monica Crawford Last activity on 8/18/2015 1:29:42 PM by Jamey Stock

Is there a way to change the day the time report reminder email is generated. We would like it to be Tuesday instead of Monday.

I've had this request from a few different managers. It doesn't appear to be an option to change this but thought I'd ask.

1 Answer

Nancy Fisher Last activity on 8/17/2015 12:45:56 PM by Phil Curl

Why don't the attachment names show up when I print a ticket?

When I print a ticket the attachments don't show as if they exist on the ticket. Sometimes I need to use a paper copy of a ticket for documentation. The ticket in question was created by the email service. (913835)

1 Answer

Kathy Holman Last activity on 8/17/2015 10:03:26 AM by Phil Curl

Would like people that have left UMass to be disassociated with our organization in TD Community.

I read in the KB that a request should be submitted if someone leaves your organization but is still associated with your organization in TD Community. The following people are no longer employed by the University of Mass President Office:
...

1 Answer

Nancy Fisher Last activity on 8/14/2015 3:03:00 PM by Kris Kennedy

How can I report on Ticket Template use?

I'd like a way to see what Ticket Templates are being used. But, i'm not seeing a way to report on the Ticket Template that is being selected at the time of the creation of an Incident. We've also noticed you can't see the Template name once yo...

1 Answer

Kathy Holman Last activity on 8/14/2015 9:25:03 AM by Phil Curl

Has TD ever interfaced with OnBase?

We are implementing OnBase and wondering if any other of your clients have interfaced it with TD.

Thanks!
LIsa

1 Answer

Lisa Carpenter Last activity on 8/13/2015 4:29:53 PM by Aaron Crane

Can Admins create and/or customize calendar event types, filters, and colors?

Is it possible to add new types of events that would be available for Users to add to a workspace/project calendar ? (i.e. academic dates , deadlines, holidays) Is there a way to customize what color those event types would be on the calenda...

1 Answer

Lena McLain Last activity on 8/13/2015 9:33:01 AM by Jamey Stock

Edit plan in Inactive project

Can plans in inactive projects no longer be edited? I thought in the past we could build out/modify a plan before the project was activated. With the new version, it appears the plan in an inactive project does not open with Silverlight and can...

1 Answer

Dalin Bruns Last activity on 8/12/2015 1:19:31 PM by Matt Sayers

How do I report on User accounts missing check box on "This user's capacity is managed"?

I need to run a report to find out which user accounts are missing the check in the checkbox "This user's capacity is managed". I can see in the People report in Analysis field choices for Is Employee and Should report time, but not fo...

1 Answer

Kathy Holman Last activity on 8/11/2015 9:41:30 AM by Jamey Stock

How do I set a specific service on a ticket created from the email service?

When creating Ticket Types for the email service I can't find where I can set a specific Service for a specific email Ticket template.

1 Answer

Kathy Holman Last activity on 8/11/2015 9:50:55 AM by Kris Kennedy

How do I set the Email Service ticket due date with our Operational Hours?

How do I get the tickets created by the email service to be set with a Due Date based on our Operational Hours?
Tickets being created from the email service only have one day between the Start Date and Due Date, ignoring our operational hours...

1 Answer

Kathy Holman Last activity on 8/11/2015 10:05:38 AM by Jamey Stock

Is there a setting that we can use to send automatic notifications to Requestors as tickets are closed?

1 Answer

Geri Hein Last activity on 8/10/2015 3:04:27 PM by Phil Curl

How are departments used in regards to restrictions?

Are users restricted to seeing only their own department's items (or only their own) by applying a department to their account? Does this apply to projects, tickets, anything else?

1 Answer

Steve Corey Last activity on 8/11/2015 10:55:58 AM by Jamey Stock

Why can technicians assign ticket to groups that are not a Ticketing group?

Our technicians are seeing groups and able to assign tickets to these groups, that are not checked as a 'Ticketing Group'. Why are these groups showing when a technician reassigns a ticket?

1 Answer

Kathy Holman Last activity on 8/10/2015 4:58:16 PM by Matt Sayers

Task Alerts

I'm experimenting with task alerts. I created a test task, assigned it to a subordinate, set an alert for 'Task is 100% Complete', save the plan, had him login to his work, set the task to 100% complete and I don't receive an email. I created a...

1 Answer

David Doherty Last activity on 8/11/2015 4:51:16 PM by Chris Neiger

What setting do I need to check to allow my colleague to add lists to a cardwall?

What setting do I need to toggle to allow my colleague to make new lists in cardwall?

1 Answer

Richard Musal Last activity on 8/6/2015 2:52:20 PM by Matt Sayers

We're interested in creating custom statuses that have custom images ...

I see how to add a new status for projects from the admin function, but I have about 3 I would like to add and want to be able to have a specific image assigned to each so that at a glance, the project managers can see where they are at from the ...

1 Answer

Jennifer Ludwig Last activity on 8/10/2015 9:51:00 AM by Brandon Montgomery

Avoid Losing Info in an Open Window

Hello, we're an SaaS client. Hoping someone might have a suggestion or answer.
Some Tickets users have complained about losing the incident they started because they click 'new incident' and it opens in the same window, clearing out all the ...

4 Answers

Stacey Marriott Last activity on 8/14/2015 10:42:56 AM by Jamey Stock

Technician tickets when tech is doing work in multiple groups

How do I associated a technicians work (ticket) to the actual group the work is being done for? If I set a Primary group on the technician and assign a ticket to that tech, the group always shows as the Primary. If I don't associate a Primary, ...

1 Answer

Kathy Holman Last activity on 8/11/2015 12:18:26 PM by Jamey Stock

No longer have "permission" to edit change % completion for my own plans

I can no longer change the % complete on my own project plans - the system comes back with a statement that I do not have permission to do so. What happened?

15 Answers

Elizabeth Thomas Last activity on 8/6/2015 3:42:38 PM by Matt Sayers

Can you restore a deleted report?

Hello,
One of my technicians accidentally deleted her report. Can it be restored?
The report was created in the tickets module. The report name was VJ Tickets. The report was deleted this afternoon. Report owner is Vyjayanth...

1 Answer

Kathy Holman Last activity on 8/5/2015 5:23:07 PM by Aaron Crane

Can I mass update a Knowledge Base owner?

I now that you have an 'Owner' on the Knowledge Base articles, is there a way I can mass change an owner? I have a student worker that is leaving and I need to change 115 KB articles.

5 Answers

Kathy Holman Last activity on 2/15/2019 9:48:53 AM by Elizabeth Precht

Default Task Statuses

Hi,
I've noticed there now is a "Default Task Status" field in the new version (9.1). However I can't find the field on the tasks themselves or when creating a "Task" report. Is this field not used yet?
Thanks,
An...

1 Answer

Anette Petersen Last activity on 8/4/2015 12:54:51 PM by Kris Kennedy

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