Issue Description is Truncated?

Hi TD,
We're having an issue with Issues :). When we create an issue, directly through the Project in TDNext, and put the issue description in, the issue is created no problem. Where the trouble arises is when we go back into the Issue in t...
1 Answer
Heather Fraser Last activity on 9/1/2015 10:59:46 AM by Jamey Stock

Access the TD ticket database to extract KPI data to update a local SQL database.

Question: Has anybody used the TD API to access the Ticket TD database to extract ticket information to add/update a local SQL Database(in our domain). I'm using Visual Studio Professional 2012 with C#. Where can I find some sample code?
1 Answer
Mike Esparza Last activity on 9/2/2015 11:34:55 AM by Rich Harrington

Does TeamDynamix interface with Confluence?

Our Web Development Team is using Confluence and when demonstrating ticketing, I was asked if TD interfaced with this product. Ideally they would like to display ticket information without importing it from an Excel file.
1 Answer
Nancy Fisher Last activity on 8/31/2015 5:48:11 PM by Phil Curl

Remaining Hours vs Scheduled Hours


1. I have a project, managed by plan, where % complete is by remaining hours

2. I create a task which starts on September 1st and ends on September 15th, add estimated hours of 40, and then assign John as a resource

1 Answer
Andrew Lutzuk Last activity on 8/28/2015 10:59:46 AM by Phil Curl

I would like to setup notifications for changes to values in status. Is that possible?

Also, is there a way to limit who receives the notification?
1 Answer
Nancy Fisher Last activity on 8/28/2015 10:02:22 AM by Phil Curl

Why doesn't attachment information show in the ticket feed?

Why doesn't attachment information show in the ticket feed?
3 Answers
Kathy Holman Last activity on 8/27/2015 12:54:07 PM by Jamey Stock

Is there a way to select a ticketing group to add to a ticket notification?

I'd like to add another 'group' of users to an update on a ticket. Is there a way to select a 'group'? When I search Notify Other People my only other option to group people is by Acct/Dept and this doesn't help in my situation. The ticket isn...
4 Answers
Kathy Holman Last activity on 9/3/2015 11:31:35 AM by Phil Curl

TeamDynamix Silverlight Dependencies

Other than the Project Schedule Editor and Capacity Planning, what other functions of TeamDynamix are dependent on Silverlight?
Please list.
1 Answer
Andy Novak Last activity on 8/26/2015 3:49:26 PM by Phil Curl

Didn't the list of active tasks used to appear on the ticket detail view?

On the General tab of the detail view for a ticket (TicketDet.aspx) I thought that it used to show any currently active tasks for the ticket, including the buttons that allowed them to be updated, marked as completed, etc. For a ticket with an as...
2 Answers
Jason Donnell Last activity on 8/26/2015 6:07:23 PM by Jason Donnell

How can I quickly search for a task by it's ID number?

I can bring up a ticket quickly using the search Ticket ID in the tickets module, but I cannot enter a task number to look at it's status quickly.
How can I search for a task by it's ID number? I tried creating a report on Ticket Task and pr...
3 Answers
Kathy Holman Last activity on 7/19/2016 12:51:08 PM by Greg Van De Mark

Using IE with TeamDynamix

What mode do you have to use TeamDynamix in for IE?

Compatibility mode or NOT compatibility mode?
1 Answer
Andy Novak Last activity on 8/26/2015 2:50:27 PM by Phil Curl

Different Request forms for Same Ticket Type?

Good Morning,

I'm wondering if it's possible to have one ticket type, that is tied to two different services, and then have each service tied to a specific request form? For example, we have a ticket type for Access requests. We want two ...
1 Answer
Suzanne Henkle Last activity on 8/26/2015 2:28:34 PM by Phil Curl

Task ID Question

I have a question that I'm hoping you can point me in the right direction on. I'd like to utilize ID numbers for all of our Tickets and Project Tasks (the goal is to generate a number/identifier for all tickets/tasks to uniform the naming ...
1 Answer
Amy Lowery Last activity on 8/26/2015 12:31:03 PM by Phil Curl

Ticketing Status Definitions

I am looking for a little more information on the current working definitions and configurations of Ticket Statuses. While many are pretty self explanatory, some leave me wondering exactly how they work. For example: On Hold, how is this truly ...
1 Answer
Robert Hastings Last activity on 8/26/2015 11:58:09 AM by Phil Curl

Task Resources

Why can you not assign multiple resources to a task? Will that be available at all in the future?
1 Answer
Roger Bias Last activity on 8/26/2015 4:23:09 PM by Phil Curl

Task Predecessors

Can we add multiple predecessors to a task?
1 Answer
Roger Bias Last activity on 8/26/2015 11:43:45 AM by Phil Curl

Survey Application

Where do we go to get started with surveys for tickets? Is there documentation somewhere?
6 Answers
Richard Quintin Last activity on 8/26/2015 5:00:07 PM by Richard Quintin

Get Project Plans WebApi not returning results

Attempting to use POST{projectId}/plans/search and I'm getting 0 returns, so obviously I'm doing something wrong.
Specifically, in our domain (miamioh), I have a test project with three plans...
3 Answers
Micah Cooper Last activity on 8/26/2015 11:03:19 AM by Phil Curl

Editing a Scheduled Ticket

How am I able to get in and edit a scheduled Ticket?
5 Answers
Roger Bias Last activity on 8/28/2017 8:58:30 AM by Mark Sayers

"Initially expand all help" checkbox disabled for service request form

When editing a service in the client portal, the Form tab has a Settings tab which has the "Initially expand all help" checkbox. I would like to have this for my service and request form, but the box is disabled and greyed out (see att...
2 Answers
Jason Donnell Last activity on 12/15/2015 5:07:26 PM by Steve Blackburn

Link in email notification works; link in actual ticket does not

I got an email notification from TD about a ticket. The comment in the ticket contained a link to a new service that had been created (See screenshot). The link worked.
However, when I visited that ticket in TDNext and clicked on the link, i...
1 Answer
Tony Dunn Last activity on 8/24/2015 10:16:01 AM by Phil Curl

What order are tickets showing from the People module?

When I look up a person using the People module and click on the Tickets tab, what is the default column the tickets are showing in? The tickets are not showing ordered by the first column ID in an ascending or descending order.
1 Answer
Kathy Holman Last activity on 8/24/2015 10:38:03 AM by Phil Curl

Inactive Statuses appearing in drop down

We've created some new custom project statuses and inactivated some of the ones that were created for 9.1 The issue is that these inactive project statuses are still appearing in the drop down when updating the status for a project.
1 Answer
Anette Petersen Last activity on 8/21/2015 2:03:56 PM by Phil Curl

Reporting on/by Status Class


I have a reports that list all projects in my portfolio. I want to be able to select and sort by project status class eg all "In Process" statuses.
The only way I seem to be able to select projects by status is to expl...
2 Answers
Maura Hart Last activity on 8/20/2015 2:48:57 PM by Maura Hart

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