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General QuestionsIssue Category
When you were here you should us how to add Risk as a sub category in Issues, well I do not recall how to do that and the help has been no help in setting that up. Can you provide guidance on how to do that?
1 Answer
Letha King
Last activity on 11/24/2014 6:38:05 PM by Drake Sigler
New Fields for the User Profile
Is it possible to include two additional fields on the user profile?
1 Answer
Carmen Villen Puerto
Last activity on 11/24/2014 4:36:43 PM by Phil Curl
How do I create a new TDCommunity user?
How do we add a new TDCommunity user?
1 Answer
Karl Stone
Last activity on 11/24/2014 4:31:11 PM by Phil Curl
Time Zone on the User Profile
I would like to ask you what is the impact on the system if on the user profile a specific time zone is setup.
1 Answer
Carmen Villen Puerto
Last activity on 11/24/2014 9:15:07 AM by Phil Curl
Recycle bin as project section
What items can be send out to the recycle bin?
1 Answer
Carmen Villen Puerto
Last activity on 11/24/2014 9:07:54 AM by Phil Curl
Is there a way to remove short description from the top of a request form in services app?
ON all of my services short descriptions I have wording such as this "Please click "Computer Lab Software Request" above to learn more about this service." I thought it was good so it would direct people to learn more by clic...
4 Answers
Richard Musal
Last activity on 11/24/2014 1:56:14 PM by Richard Musal
Workspaces - not available in certain reports
We are looking into using Workspaces to replace our operational projects but it appears they are not available for reporting on in all report data sources or in the Finance module (Time Status Report, Time Detail Report, etc.). We do quite a bit...
1 Answer
Nancy Fisher
Last activity on 11/21/2014 2:04:59 PM by Drake Sigler
Notification Not Being Sent
It appears as though notification are NOT being sent when replying to comments from TD emails. The original person Wayne wasn't notified when Krystal replied to his comment from Outlook. The comment was processed through our TDReplies email acco...
1 Answer
Vernon Ferrell
Last activity on 11/18/2014 3:03:05 PM by Drake Sigler
Public Desktop Changes
We noticed this morning that our public desktops now appear within the Client portal. We were doing some testing with the Knowledge Base and Service Catalog and had things that were not ready for public use. We caught it early enough (we think) t...
3 Answers
Karenna Wait
Last activity on 11/17/2014 2:09:25 PM by Drake Sigler
What are the different methods for populating TeamDynamix's Knowledge Base?
I am interested in learning the different methods available to populate knowledge base articles in TeamDynamix.
2 Answers
Jason Ehmann
Last activity on 9/17/2014 2:54:47 PM by Jason Ehmann
In TeamDynamix, can I do the same things in Chrome on Ubuntu (linux) that I can do in IE on Windows?
1 Answer
Mike Rozycki
Last activity on 11/14/2014 3:49:10 PM by Alex Street
Custom Attributes???
I need some help getting started. I am being asked to create tickets with custom attributes. We are using the SOAP interface to teamdynamix for this. I see in the data structure I use to create a ticket, there is an area for an array of custom...
1 Answer
Suzanne Vogt
Last activity on 11/17/2014 10:47:21 AM by Drake Sigler
If the Stakeholder section is activated, it seems to only be available for new requests or projects - is that true?
For existing project requests, will the Stakeholder section be active when the request is converted to a project?
1 Answer
Nancy Fisher
Last activity on 11/14/2014 3:40:30 PM by Drake Sigler
Is there a way to disable the questions app?
3 Answers
Richard Musal
Last activity on 2/3/2022 5:07:41 PM by Tristina Grywalski
Is there a way to add a TD desktop to a group of users are once?
1 Answer
Richard Musal
Last activity on 11/12/2014 2:54:34 PM by Drake Sigler
Can you turn a request or incident into a knowledge base article
1 Answer
Jason Ehmann
Last activity on 11/11/2014 6:28:50 PM by Jason Ehmann
Software only in Assets field?
I have created a software request form in TD. Utilizing the Assets/CI field and inputting software items into assets I am able to type the software and have it populate. Unfortunately it also populates other assets as well as what seems to be se...
2 Answers
Richard Musal
Last activity on 11/7/2014 6:01:46 PM by Richard Musal
Is there a way to turn off autofill in a form field?
I have a client facing form. I want to see if there is a way to have the Assets/CI field so that it will not allow you to type into it, but instead forces you to click the search button and search in the pop up window. Is this possible?
5 Answers
Richard Musal
Last activity on 11/7/2014 6:15:23 PM by Richard Musal
How do we pass metadata via a link to fill out a field?
So if I make a client facing form, how do I connect that form to another system via a link. That other system sends metadata over via the link to TD which fills in the form automatically.
4 Answers
Richard Musal
Last activity on 11/7/2014 6:12:39 PM by Richard Musal
What happens when SSO goes down? Can users still access TD?
To clarify. Currently we are SaaS customers. We are working on getting shibboleth up and running. Once we do all of our clients will be able to login via SSO. The question is, once we have SSO online, if our SSO goes down, can customers still...
2 Answers
Richard Musal
Last activity on 11/7/2014 5:45:09 PM by Richard Musal
What are the minimum requirements for a KB article to appear in a New Incident?
When inserting the service with associated articles, or typing into the Title or Description fields, what at minimum does it take for a KB article to appear in the top right of the ticket? A few conditions that come to mind might be an article th...
1 Answer
Marcus Demas
Last activity on 11/17/2014 9:50:38 AM by Drake Sigler
Functional Role Removal when number of allocated users is zero
I cannot delete functional roles when:
* I have re-assigned users to a new & different functional role
* The number of users under this functional role is zero
I want to clean up our functional roles list.
However, if a user was req...
* I have re-assigned users to a new & different functional role
* The number of users under this functional role is zero
I want to clean up our functional roles list.
However, if a user was req...
1 Answer
Carmen Villen Puerto
Last activity on 11/7/2014 9:26:38 AM by Drake Sigler
Does TeamDynamix offer a mobile app?
5 Answers
Ryan Murphy
Last activity on 6/5/2019 2:10:07 PM by Peter Mosinskis
Admin and User Guides
I was wondering if there are updated user guides available (both admin and generic) for download, the latest I am able to find on the community site is version 8.4.
2 Answers
Nate Swanson
Last activity on 10/17/2016 11:34:17 AM by Dan Adler
Issue Categories - is it possible to limit who can add new categories?
Issue Categories - is it possible to limit who can add new categories? It appears that anyone with the ability to add and issue can also add a new category. It would be nice to be able to limit this especially for reporting purposes.
4 Answers
Nancy Fisher
Last activity on 2/10/2017 4:24:09 PM by Mark Sayers