Questions
Categories View All Categories
General QuestionsWhat does the check box "Include Inactive" mean?
In plan manager, what does the "include inactive" checkbox on the right side mean?
1 Answer
Carmen Villen Puerto
Last activity on 9/25/2014 12:02:41 PM by Drake Sigler
Does the requestor get a notification when submitting a ticket from service catalog?
1 Answer
Aaron Crane
Last activity on 9/23/2014 5:03:35 PM by Aaron Crane
What are operational hours?
1 Answer
Aaron Crane
Last activity on 9/19/2014 5:09:54 PM by Jamey Stock
How do I create a report that shows the percentage of tickets by service?
1 Answer
Aaron Crane
Last activity on 9/19/2014 4:43:22 PM by Drake Sigler
How can I tell if a ticket has been recently commented on or edited without looking at ticket details?
1 Answer
Aaron Crane
Last activity on 9/19/2014 4:39:18 PM by Drake Sigler
Can I limit services in the service catalog so that only certain people see them?
1 Answer
Aaron Crane
Last activity on 9/19/2014 12:02:39 PM by Drake Sigler
What is a ticketing group?
1 Answer
Aaron Crane
Last activity on 9/19/2014 11:58:46 AM by Drake Sigler
I put a ticket on hold. When will it come off hold and what status will it be?
1 Answer
Aaron Crane
Last activity on 9/19/2014 11:49:44 AM by Drake Sigler
When I create a new incident from the ticketing application, I want to remove start date. Is this possible?
2 Answers
Aaron Crane
Last activity on 10/22/2014 10:45:12 AM by Marcus Demas
Why does the attribute I just created show on all tickets
1 Answer
Aaron Crane
Last activity on 9/19/2014 11:32:49 AM by Drake Sigler
How would I run a report that shows all tickets belonging to a group?
1 Answer
Aaron Crane
Last activity on 9/19/2014 11:22:56 AM by Drake Sigler
Can resource managers add resources from their resource pool to projects which they do not manage?
Hi,
Can you confirm if the following scenario is correct on the TD 8.6 Manage Allocation Console?
Resource Pool Manager A wants to assign his resource B to a project for which he is not the project manager.
This Resource Pool Mana...
Can you confirm if the following scenario is correct on the TD 8.6 Manage Allocation Console?
Resource Pool Manager A wants to assign his resource B to a project for which he is not the project manager.
This Resource Pool Mana...
1 Answer
Carmen Villen Puerto
Last activity on 9/17/2014 2:56:41 PM by Carmen Villen Puerto
Does all time have to be "Submitted as Final" and approved by manager/pm BEFORE the data is available for use in the Hrs Summary Report?
We are collecting time against time account types to identify how we spend time during our course development process. Users have been quite good at finding multiple ways to enter time against task, i.e. My Work, Time and Expenses, etc.
My ...
My ...
1 Answer
Will Turek
Last activity on 9/15/2014 12:29:33 PM by Drake Sigler
When a project is deactivated, can the resources assigned to tasks which are not completed book time?
1 Answer
Carmen Villen Puerto
Last activity on 9/15/2014 8:42:35 AM by Adam Torres
Conditional Filtering in Report Builder
Hello,
Maybe my logic is wrong but I cannot get my custom report to filter correctly. I would like the report to show all persons except Janine Gentile. Also, I would like to omit Meetings and Management from hours shown for Wenjing Jiang. ...
Maybe my logic is wrong but I cannot get my custom report to filter correctly. I would like the report to show all persons except Janine Gentile. Also, I would like to omit Meetings and Management from hours shown for Wenjing Jiang. ...
1 Answer
Janine Gentile
Last activity on 9/11/2014 5:34:33 PM by Drake Sigler
How do I update the logo for my organization and enable Google Drive?
See the title. I am looking to change the logo for my organization to be smaller. Is there a suggested size?
Also, how do I enable Google Drive for my organization?
Also, how do I enable Google Drive for my organization?
1 Answer
Benjamin Smith
Last activity on 9/11/2014 5:37:29 PM by Matt Sayers
Approval Workflow Not Working for back-Up Team member
I usually approve project requests and staff them. However I will be out of the office next week and I changed the workflow so that it will go to a group so another person can take care of this while I'm out. She (Erynn Frank) receives the emai...
1 Answer
Jennifer Ludwig
Last activity on 9/11/2014 5:26:36 PM by Matt Sayers
Creating a workspace
Hello,
I apologize for the simple question, but I'm starting to work with Workspaces and can't seem to find where to create a new workspace. Can you direct me to the right place?
I apologize for the simple question, but I'm starting to work with Workspaces and can't seem to find where to create a new workspace. Can you direct me to the right place?
1 Answer
Christopher Muller
Last activity on 9/11/2014 5:26:00 PM by Drake Sigler
project creation
Once you have created a project (outside of governance), is it possible to create the project request after the fact and tie it to the project you just created?
1 Answer
Andy Novak
Last activity on 9/11/2014 5:22:55 PM by Drake Sigler
calculated field in reports
Is there a way to add a calculated field to a report in TD? That, is, if the value in one field is "Submitted", the value in field two is "01"; likewise, if the value in field one is "In Workflow", the value in fie...
4 Answers
Andy Novak
Last activity on 5/11/2022 11:26:31 AM by Ed Puckett
changing values in existing classification field
We currently are using the Classification field in TD. It now contains two values 1) Operations 2) Project
We are looking to change and add to the existing values as such:
Operations
Project-Tactical
Project-Strategic
Project-M...
We are looking to change and add to the existing values as such:
Operations
Project-Tactical
Project-Strategic
Project-M...
1 Answer
Andy Novak
Last activity on 9/11/2014 5:17:20 PM by Matt Sayers
Can I create default contacts for tickets per ticket type?
See the title. We would like to be able to define default contacts per type of ticket.
1 Answer
Dawn McIntosh
Last activity on 9/11/2014 5:13:56 PM by Matt Sayers
QR codes
In regard to QR codes on assets...can we assign the QR code to be used, or does it have to be generated by the system?
1 Answer
Amy (Dube) Hodgdon
Last activity on 9/11/2014 5:11:32 PM by Matt Sayers
ACTION: Availability Report Bug
The 8.6 Availability Report does not show "All Tickets", and this makes it impossible to accurately see the availability of resources and schedule realistically.
1 Answer
Coleen Santee
Last activity on 9/11/2014 5:10:07 PM by Matt Sayers