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General QuestionsHow can I tell if Services have KB articles related to them, without looking at each service individually
When we related Knowledge Base articles to each other, they each show the link to each other. How can I tell when a Knowledge Base is related to a Service, without looking at each service?
Right now if we Reject an Knowledge Base article, it...
Right now if we Reject an Knowledge Base article, it...
2 Answers
Kathy Holman
Last activity on 7/14/2016 3:53:56 PM by Greg Van De Mark
Version 9.4 Preview - Plan questions
Hi. Playing with the new Plan interface in the preview environment. It's very impressive but has led to a few questions for me.
1. Update Notifications - If I click the Select All check box on the Notification field nothing seems to happ...
1. Update Notifications - If I click the Select All check box on the Notification field nothing seems to happ...
1 Answer
Steve Blackburn
Last activity on 7/14/2016 6:19:00 PM by Chris Neiger
v9.4 Update release
I have some questions about the upcoming update release.
A BE-wide setting has been added to allow for feedback to be restricted to authenticated users. Is the default set to restrict to authenticated users? Client portal footer is cool...
A BE-wide setting has been added to allow for feedback to be restricted to authenticated users. Is the default set to restrict to authenticated users? Client portal footer is cool...
1 Answer
Will Turek
Last activity on 7/14/2016 11:05:29 AM by Mark Sayers
Entering Multiple Values into a report filtering
I am trying to run a report and I'd like to filter certain returns. Rather than enter a filter for each individual field value, I can enter the filters as multiple values. But I can't find any documentation as to how to enter the values. For ex...
3 Answers
Lisa Speigel
Last activity on 2/11/2022 9:00:35 AM by Katelin Anderson
Assigning workflow to an existing project
Is there a way to assign a workflow to an existing project? There is a section called 'Workflows' when I go under 'Project details' but its dropdown is empty, it doesn't show the workflow that I've created, activated, and assigned to the same 'pr...
1 Answer
Namrata Mediratta
Last activity on 7/14/2016 9:44:57 AM by Mark Sayers
What is the best practice for removing deprecated attribute choices?
In our ticketing application, under our Communication > Email ticket type, we have an Exchange attribute choice. As we have transitioned to a hosted email solution, we no longer have a need for this choice, but would like to continue to create...
2 Answers
Felix Mercader
Last activity on 7/13/2016 3:35:25 PM by Felix Mercader
Ex-employee - changing responsibility on ticket tasks
When I remove a resource from a project due to the person no longer working at our university, I can reassign items to another individual. Slick. Is there something similar on the ticket task side? I am trying to do the same thing for 64 open tic...
1 Answer
Greg Van De Mark
Last activity on 7/14/2016 9:53:25 AM by Mark Sayers
Ticket count under "Types" does not match tickets that show up in Admin>Ticketing application>Tickets
Please see this video: http://screencast.com/t/HxF7P9LJ1uja
Under "Types" it says that there are 2 tickets for that type. Under Admin > Ticketing application > Tickets I can only find one ticket for that type, even after sele...
Under "Types" it says that there are 2 tickets for that type. Under Admin > Ticketing application > Tickets I can only find one ticket for that type, even after sele...
1 Answer
John Borwick
Last activity on 7/13/2016 9:14:39 AM by Mark Sayers
Removing Inactive Types
Under Types - I'm trying to get rid of two inactive types, but each has a 1 in the Services field and I don't know where that's coming from. Could you help?
Thanks,
Dave
Thanks,
Dave
5 Answers
David Doherty
Last activity on 7/13/2016 10:49:38 AM by Mark Sayers
Knowledge Base Licensing
Good morning,
Are all of our seats licensed to use the knowledge base? It seems that way because I can add it under Applications, where I can't with, say, "Analysis" - which is limited to Enterprise License. Just want to conf...
Are all of our seats licensed to use the knowledge base? It seems that way because I can add it under Applications, where I can't with, say, "Analysis" - which is limited to Enterprise License. Just want to conf...
1 Answer
David Doherty
Last activity on 7/12/2016 1:16:01 PM by Mark Sayers
Why are Ticketing Bar Charts one color?
Why are the rows on Ticketing Bar Charts all one color and Pie Charts, slices, show in multiple colors?
3 Answers
Kathy Holman
Last activity on 7/12/2016 1:00:20 PM by Mark Sayers
Ticketing Feed Order
When making updates to a ticket, an open thread that gets updated shows in the following order, oldest to newest. Can that be changed to show newest to oldest?
1 Answer
Kara Farmer
Last activity on 7/12/2016 11:48:25 AM by Mark Sayers
Automated report for user licenses
Is there anyway I can make an automated report to send our business office the user account spreadsheets to our business office on a monthly basis?
1 Answer
Forrest Ewen
Last activity on 7/12/2016 10:20:12 AM by Mark Sayers
Attachments in a ticket
Can anyone with TDNext open an attachment in a ticket even if it isn't assigned to their group?
1 Answer
Kara Farmer
Last activity on 7/12/2016 9:38:38 AM by Mark Sayers
Briefcase for ticket attachments?
Hi,
Is there any kind of Briefcase that exists for ticket attachments? For example, we store a lot of forms (such as VPAT forms, requisitions, quotes) in our procurement request tickets. It would be useful to be able to view & search a r...
Is there any kind of Briefcase that exists for ticket attachments? For example, we store a lot of forms (such as VPAT forms, requisitions, quotes) in our procurement request tickets. It would be useful to be able to view & search a r...
1 Answer
Peter Mosinskis
Last activity on 7/12/2016 10:37:38 AM by Mark Sayers
Workflow reporting
Hi,
I'd like to be able to generate a report that shows me, for each step in a given workflow:
What was the minimum time to complete a workflow step? What was the maximum time to complete a workflow step? What was the average ti...
I'd like to be able to generate a report that shows me, for each step in a given workflow:
What was the minimum time to complete a workflow step? What was the maximum time to complete a workflow step? What was the average ti...
2 Answers
Peter Mosinskis
Last activity on 12/12/2018 12:44:12 PM by Peter Mosinskis
Project Dates revert back
We have changed the dates for a couple of our projects. They usually work first time we change them. However, there are two projects that we keep changing the dates on and the very next day, they have reverted back to their previous date. Wanted ...
1 Answer
Roger Bias
Last activity on 7/11/2016 1:42:57 PM by Mark Sayers
Next Release
I have searched but am unable to find an answer so posting here. What is the next scheduled release date and where can I find information about those improvements/upgrades? Thanks!!!
3 Answers
Kara Farmer
Last activity on 7/13/2016 10:09:16 AM by Mark Sayers
Unable to delete services that do not have tickets, project, or requests associated with them
We are trying to clean up our services so I created a ticket report to identify tickets that need to be removed from any service that contains “do not use” in the title. When I save and run the report it results in 0 tickets associate...
1 Answer
Daniel Stuckey
Last activity on 7/10/2016 8:32:11 PM by Mark Sayers
How do I "unpublish" a project?
One of our users has published a project and we would like to unpublish it. How would I go about doing that?
1 Answer
Nancy Fisher
Last activity on 7/11/2016 9:48:49 AM by Mark Sayers
SQL Database Jobs - Creation/Owners
I'll try this again since my question disappeared. We are trying to upgrade to a newer version of SQL Server for our database. The DBA's are asking about ownership for the jobs that run from the database itself. I previously found an article t...
2 Answers
Anna Herod
Last activity on 7/8/2016 5:10:02 PM by Aaron Crane
Can timeline changes be tracked?
To whom may concern,
I was looking into the reports/analysis that can be done in TD but we are in need of being able to track changes in timeline such individual tasks start/end date. If anyone knows how to pull something like this please let...
I was looking into the reports/analysis that can be done in TD but we are in need of being able to track changes in timeline such individual tasks start/end date. If anyone knows how to pull something like this please let...
4 Answers
Edgar Garcia
Last activity on 7/8/2016 5:16:49 PM by Edgar Garcia
Display text of Custom Attribute as a hyperlink
Hi! I wonder if we can use a Custom Attribute to store a hyperlink to an evaluation form which we associate with each TD ticket.
Example:
Custom Attribute = "Evaluation Template" and the content is http...etc--I'd like the URL...
Example:
Custom Attribute = "Evaluation Template" and the content is http...etc--I'd like the URL...
2 Answers
Craig Gurchinoff
Last activity on 7/8/2016 11:08:28 AM by Craig Gurchinoff
Getting 'Permission Denied' message in Portfolio Planning
I have the Enterprise license and have all required options selected under 'Admin->Users-> Applications' but I'm getting a 'Permission Denied' message when I go into the 'Portfolio planning' section.
This was working fine until last wee...
This was working fine until last wee...
2 Answers
Namrata Mediratta
Last activity on 7/8/2016 10:54:02 AM by Mark Sayers
Report on a list of Projects for each Resource in a Resource Pool when there are no schedules?
Hi -
Is it possible to run a report against a resource pool and return a listing showing each Resource and the Projects they are active on - similar to the Schedule Report - when the resources are scheduled for 0 hours on the projects?
Th...
Is it possible to run a report against a resource pool and return a listing showing each Resource and the Projects they are active on - similar to the Schedule Report - when the resources are scheduled for 0 hours on the projects?
Th...
5 Answers
Amy (Dube) Hodgdon
Last activity on 7/11/2016 5:00:22 PM by Mark Sayers